chp number for general enquiries is 0300 555 0500

General enquiries:
0300 555 0500

chp email address


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Your tenancy

When you become one of our tenants, one of the first things you will need to do is read and sign your tenancy agreement. This states your rights and responsibilities and is the full legal contract between us as landlord and you as resident. We have four types of tenancy:

  • Assured shorthold;
  • Assured;
  • Starter;
  • Protected assured.

For more information about each of these tenancies download the Your tenancy leaflet [pdf].

Whatever tenancy you are on you will be given a copy of the tenancy agreement, which you must read, sign and keep it in a safe place.

A breach of your tenancy means that you have failed to keep to the terms detailed in your tenancy agreement. Breaching your tenancy could lead to you losing your home. 

The video below explains what you can expect as a new resident.

View transcript

Download Your tenancy transcript


Joint tenancies

Tenancies can be set up in two names. We we will normally offer a joint tenancy when letting a home to two adults over 18-years-old who are co-habiting with one another. 

We will not offer a joint tenancy to brothers and sisters or friends. If a joint tenancy is created, both tenants have equal rights and responsibilities and will both be held responsible if the tenancy is breached.

If you would like to apply to change your sole tenancy to a joint tenancy or (or vice-versa), please contact us on 0300 555 0500 or download the relevant form below, complete it and post it back to us:

Sole tenancy application form [pdf]
Joint tenancy application form [pdf]

Starter tenancies

A starter tenancy is a type of assured shorthold tenancy which covers the first 12 months of your tenancy. As long as you take good care of your home and do not cause a nuisance to your neighbours, this tenancy will be converted to an assured tenancy on successful completion of a 12 month probationary period. For more information, please see the Starter tenancy leaflet [pdf].


Assured and assured shorthold tenancies

Assured and assured shorthold tenancies give you a legal right to live in your home. There are various differences between the two tenancies – the main one being the level of security you will have. For more information, download the Your tenancy leaflet [pdf]



Protected assured tenancies

Protected assured tenancies are the same as assured tenancies but are only available if you were a tenant already living in a Chelmsford City Council property when ownership was transferred to us in March 2002. Instead of the Right to Acquire, you have the Right to Buy your home - for more information please see our Your housing options leaflet [pdf]. This means that if you would like to buy your home you will be eligible to receive a discount off the market value. The discount you receive will depend on how long you have been living there. 

For more information about Right to Buy or Acquire please visit the Communities and Local Government website.


What happens if my relationship breaks down?

We are aware that a breakdown of a marriage or other close personal relationship can lead to a number of housing problems. If you are unable to reach a mutual agreement regarding your tenancy, you may need to seek legal advice. Please contact us to tell us if your circumstances change. For more information please see our Relationship breakdown leaflet [pdf].


Ending your tenancy

You must give us at least four weeks written notice if you intend to move out. You will be asked to complete a  Tenancy termination form [pdf] and provide a forwarding address. For more information please see the Your tenancy leaflet [pdf].


Last updated: 28 May 2014

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Contact us

If you would like to alter your tenancy or discuss your housing options please contact us:

Visit: Steeple House, Church Lane, Chelmsford, CM1 1NH (appointments are not necessary)

Tel: 0300 555 0500

Email: enquiries at chp dot org dot uk

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