Adapting your home

If we manage your home on behalf of another landlord (for example, Legal and General Affordable Homes) different terms and conditions may apply. Please contact us to find out more.

If you have additional support needs, we may be able to help you maintain your independence by adapting your home. 

Adaptations are changes to your home, which enable you to carry out day-to-day tasks while continuing to live safely and independently.  Adaptations to your home to meet your long-term needs can make a big difference to your quality of life. These can range from minor changes, such as fitting grab rails, to major alterations such as a shower adaptation.

Minor adaptations

We can provide minor adaptations in your home within a short timescale (usually 21 days). Minor adaptations include:

  • Grab rails;
  • Additional hand rail / mopstick for stairs;
  • Accessible lever taps to wash basins, kitchen sinks and baths;
  • Fitting key safes;
  • Accessible door entry handset;
  • Shower seat;
  • Automatic exterior light;
  • Flashing strobe for alerts;
  • Window opener;
  • Accessible lever flush toilet (replacement of toilet flush handle);
  • Accessible sockets and switches (repositioning existing socket and lights).

Most minor adaptations are carried out by our trades team and we do not charge for the work. 

For more information, or to request a minor adaptation, please complete the application form.

Major adaptations

If you require more extensive and complex adaptations, you will need to seek the help of an occupational therapist from social services. They will visit you in your home to assess your needs.

To arrange an assessment please contact Social Care Direct on 0345 6037 630. We will need a written recommendation from them before we can make major adaptations to your home.

We will also need to consider if these recommendations are both reasonable and practical for the property, due to planning restrictions or the design of the property.

We will normally make alterations without you having to leave your home. We reserve the right to refuse an application. We will not unreasonably refuse an adaptation but there may be times when a transfer to another property is a more suitable option.

Example of major adaptations include:

  • Shower adaptation;
  • Thermostat controlled shower over the bath;
  • Ramped access to your doorway;
  • Stair lifts and through-floor lifts;
  • Building an extension - if feasible;
  • Internal alterations to wall and doorways.

Paying for major adaptations

Applications for major adaptations will be submitted to your local authority’s Environmental Services Team who will consider the work for a Disabled Facilities Grant (DFG).

To apply for a DFG your income and savings will need to be assessed. If you have savings or a regular income, or can afford to pay towards adaptations, you may have to contribute to the cost of the work. If you need any help completing the enquiry form, please contact us.

If you are in receipt of Universal Credit or Guarantee Pension Credit you will probably not have to contribute towards the cost.

Who will carry out the work?

We will need two quotes from specialist contractors for the work. We work with several approved specialist contractors and will contact them on your behalf to arrange quotes.

We will let you know who has been appointed and they will contact you to arrange a convenient time to start the work(s).

How long will it take?

There are several factors that can have an impact on when the work can start and how long it will take. For example:

  • Availability of grant funding;
  • Supply of specialist item - stair lifts for example;
  • Difficulty of the adaptations.

Depending on the type of adaptation to be completed, our adaptations officer will tell you how long it is likely to take to complete the work(s).

During and after the works

We will contact you during and after the work(s) to make sure it has been completed to our standard. If it is not, we will instruct the contractor to put it right.

Your opinion helps us make improvements to our services and we will ask you to complete a questionnaire on how the work was carried out.

Maintaining adaptations

The contractor will provide a one-year guarantee once the work is complete. If repairs are required after this time and are not the result of normal wear and tear, we may charge you.


Charging points

With electric cars and mobility scooters becoming more prominent, there has been an increase in different types of charging points being installed across Essex for your vehicle.

There are three main EV charging types:

  • Slow (up to 3kW) which is best suited for six to eight hours overnight;
  • Fast (7-22kW) which can fully recharge some models in three to four hours;
  • Rapid AC and DC (43-50kW) which can provide an 80 percent charge in around 30 minutes.

To find out where your nearest charging point is, click here and type in your postcode.