Anti-social behaviour

Everyone has the right to quiet enjoyment of their home. This means neighbours should consider whether their lifestyle may impact on others.

Good neighbours communicate with one another and are able to resolve their differences peacefully.

Anti-social behaviour includes everyday incidents, such as overgrown gardens or noise nuisance from music, dogs nuisance and shouting, to more serious acts such as threatening behaviour or harassment.

We take all incidents of anti-social behaviour seriously and will help you to resolve the problem. However, we will expect you to take responsibility to resolve disputes with neighbours and to use available mediation services. Where a breach of tenancy has occured, evidence will be required and proportionate action taken.

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Mediation is an effective way of resolving neighbour disputes. It helps you and your neighbour to reach an agreement. It is a voluntary process, however by taking part it could help you resolve your problem(s) with your neighbour without involving other agencies. We will not advise mediation be used where there has been a serious act of violence or a criminal act.

If you are in dispute with your neighbour, mediation could help you resolve your issue. Other reasons to choose mediation include:

  • It allows you to reach a mutually acceptable solution;
  • It is confidential;
  • It is informal;
  • It aims for a win/win situation;
  • It let’s you decide what happens.

Mediation is a free service

How does it work?

Mediation can be arranged with or without both parties meeting face-to-face. The mediator will work with both parties to help them communicate better, to understand each other’s concerns and jointly come up with solutions to help resolve disputes.

The mediator’s role is to arrange a meeting on neutral ground and encourage each person to:

  • Talk freely;
  • Explain their point of view;
  • Find common ground;
  • Come up with an agreed way forward.

In some cases, where this is not possible, the mediator can act as a go-between, handling messages between each party until you both reach an acceptable solution. Remember, the mediator cannot take sides, but they can encourage you both to work towards a solution you can be happy with, which will prevent the situation getting out of hand.

Is it for me?

If you would like to participate in mediation, please contact us. Alternatively, you can self-refer to the mediation service.

Tips for resolving your own neighbourhood disputes:

  • Speak to your neighbour about the problem;
  • Plan what you are going to say before seeing your neighbour;
  • Listen to your neighbour; your neighbour is more likely to do the same;
  • Avoid shouting or using abusive language.