Compensation and charges
If we manage your home on behalf of another landlord (for example, Legal and General Affordable Homes) different terms and conditions may apply. Please contact us or check the rules with your landlord first.
We use service charges to recover the costs we incur in providing day-to-day services to your building, property or community. We work it out in such a way as to ensure that you pay a fair share of the actual cost of the services that you receive. If you are a leaseholder, you will also be liable to pay ground rent.
We want to provide you with the best possible service but you may feel you have suffered inconvenience, loss or disturbance. As a housing association resident you may have the legal right to claim compensation.
For more information on compensation and charges you are liable for please see the relevant link below.