We work with a range of contractors, suppliers and consultants to provide housing services. To work with us you must first apply to become an approved contractor. This process ensures any works commissioned by us will only be carried out by companies who have been pre-approved and who hold appropriate levels of insurance.

Being accepted on our approved supplier list does not guarantee our business or a contract with us.

Our requirements and restrictions

Companies who wish to work with us are required to provide, annually, copies of valid insurance certificates - see the table below.

Insurance levels
Public liability minimum £5 million cover
Employers liability minimum £10 million cover
Professional indemnity minimum £2 million cover (where applicable)
Product liability insurance minimum £5 million cover (where applicable)

Companies will also be required to provide the following:

  • Confirmation of membership to an SSIP schemes[pdf] (Safety Scheme in Procurement) - For Contractors only;
  • Bank details on company letterhead;
  • Equality and diversity policy;
  • Modern Slavery Act declaration;
  • Customer care policy.

All companies working or delivering a service on our behalf must practice equality of opportunity and not discriminate against our customers or staff on the grounds of race, gender, disability, sexual orientation, age, religion or belief. You will therefore be required to provide evidence of your policies in respect of this or sign-up to ours.

Under Schedule 1 of the Housing Act 1996, we are prohibited from trading with companies if any director, partner, principal proprietor or person directly involved in the management of the firm, is one of our employees or Board members (or close relative of such persons). In order to demonstrate compliance all companies we trade with are required to complete a declaration to this effect every year.

If you are interested in providing works, goods or services, please register free of charge on My Tenders. You will be required to upload the above documentation.

After you have registered, we will contact you to confirm if you have been approved and if your service is required.

Existing approved contractors

If you are already one of our approved contractors you can update your jobs online by registering and logging in to our contractors portal.

Invoicing for work

We operate an electronic purchase-to-pay system for raising purchase orders and paying invoices. As long as you have only carried out works, or supplied goods or services, after receiving an official order from us, you will benefit from faster invoice payment.

All invoices must be sent to You must quote one of our valid purchase order numbers on your invoice or it will be returned unpaid. Paper copies of invoices will not be accepted. To avoid any confusion, please ensure you only carry out works, or provide goods or services, after receiving one of our official purchase orders.

Payment terms are NET 30 days.

For more information, please contact us or view our full Terms and conditions of purchase [pdf].