In line with the unlocking of government restrictions in July, repairs inside homes, mutual exchanges, and stock condition surveys are taking place. If someone from CHP or one of our contractors is visiting your home, we continue to request the following:
- open windows to keep your property well ventilated;
- stay in a separate room if you can;
- wear a face mask if you’re able.
The easing of restrictions also means that our Neighbourhood Advisors are able to go out in the community to meet with you face-to-face and discuss any issues or queries.
Communal facilities in our sheltered schemes can welcome residents again, giving customers the opportunity to re-connect with neighbours. The communal spaces are also available for group activities and any third party using the space will be asked to submit a risk assessment.
The Parkside Community Hub in Chelmsford, which offers a range of opportunities for people to improve skills or gain recognised qualifications, is available. The Hub has provided support online throughout the pandemic and now our customers and the local community can visit in person to access courses and get help with employment skills.
Keeping you and our team safe remains our top priority. Therefore it’s still really important to tell us if you or anyone in your household is isolating or is extremely clinically vulnerable if we’re delivering face-to-face services to you. We can then speak to you about how best to manage the situation and what’s appropriate such as wearing a face mask, or re-booking at a time that’s more convenient.