Coronavirus updates

We are now able to visit your home to carry out repairs and other appointments, but we are taking extra care to keep everyone safe.

Many of our services are getting back to normal, but we are taking extra care to keep our customers and our people safe. This handy guide shows what services we are now providing and the steps we are taking to doing this safely.

Following the publication of the UK’s Government’s conditional recovery plans around coronavirus (COVID-19), we are now able to resume some of the work that we had to suspend when lockdown began.

Thank you for your repair request. In line with new guidance from the Government and Public Health England, we are now able to start to offer a full repairs service. We’re prioritising any emergencies and those repairs already in our system.

This week the UK Government has released details of its COVID-19 Recovery Strategy. This includes a roadmap for how and when the country will gradually move out of lockdown.