Coronavirus updates

Following the publication of the UK’s Government’s conditional recovery plans around coronavirus (COVID-19), we are now able to resume some of the work that we had to suspend when lockdown began.

Thank you for your repair request. In line with new guidance from the Government and Public Health England, we are now able to start to offer a full repairs service. We’re prioritising any emergencies and those repairs already in our system.

This week the UK Government has released details of its COVID-19 Recovery Strategy. This includes a roadmap for how and when the country will gradually move out of lockdown.

We understand this is a difficult time for you. You’re thinking about your health and your family. On top of this, you may be worrying about money and paying the bills. We’ve created a frequently asked questions guide to help you. Information is changing quickly, so we’ll regularly update this guide.

We’ve been made aware of a number of coronavirus scams that have started to appear at this time, all designed to trick people into parting with their money.