Equality and diversity
We want to make sure that everyone has fair and equal access to our services regardless of their race, age, religion, gender, disability, sexuality, marital status, pregnancy and maternity and gender identity.
To ensure we do not discriminate against anyone, we must recognise and meet people's needs in different ways. For example, a visually impaired resident may need information from us in large print. To help us understand the needs of our customers we aim to make sure that residents who are involved in decision-making, board trustees and our employees represent a diverse range of people.
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Our regulatory code requires us to demonstrate our commitment to equality and promote diversity when carrying out our services, recruiting staff and involving residents. We monitor the representation of black, Asian and minority ethnic people in areas such as tenant satisfaction and lettings.
Every member of our staff has a responsibility to ensure residents have equal access to our services. We have a statutory remit to promote and monitor human rights; and to protect, enforce and promote equality across the nine 'protected' grounds - age, disability, gender, race, religion and belief, sexual orientation, gender reassignment, marital status, pregnancy and maternity and gender identity.