FAQs - Payments, charges and rent

Total results: 8

Payments

  1. Are rent free weeks included in Direct Debit payments?

    Yes, all of our tenants who are charged on a weekly basis, get rent free weeks regardless of how their rent is paid. We will collect your Direct Debit over twelve instalments per year. Each calendar month, we will collect four weeks rent plus a contribution to any arrears. This makes a total collection of 48 weeks rent in the year.

    1. Payments
    2. charges and rent
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  2. How do I request a rent statement?

    You can check your account balance by signing up or logging into our customer portal My Home online.

    1. Payments
    2. charges and rent
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  3. If I am in arrears, am I still entitled to the rent free weeks?

    Yes, you will still get the rent free weeks but will be expected to pay towards these arrears during these weeks.

     

    1. Payments
    2. charges and rent
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  4. When do you review my rent?

    We review your rent every year. We won’t change your rent without giving you four weeks’ notice.

    1. Payments
    2. charges and rent
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  5. Where does my rent go?

    Your rent is used towards repairs and ongoing maintenance to your home.

    1. Payments
    2. charges and rent
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  6. Who will amend my Direct Debit for rent changes?

    We will advise your bank of any changes to your rent.

    1. Payments
    2. charges and rent
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  7. Who will amend my Standing Order for rent changes?

    It is your responsibility to instruct your Bank to alter the payments.

    1. Payments
    2. charges and rent
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  8. Why am I in arrears?

    Please contact our Income Management Team immediately on 0300 555 0500 to discuss your situation and seek advice. For more information please visit the Making a Payment section.

    1. Payments
    2. charges and rent
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Total results: 8