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What are CHP's repair responsibilities?

Tenants: Making sure the property's structure, exterior, fixtures and fittings are safe, weatherproof and fit for human habitation.

This includes:

  • Repairing the structure and exterior of the building including roof, drains, gutters, downpipes, external doors and windows, chimneys, chimney stacks and flues (excluding sweeping);
  • Painting and decorating the outside of your home;
  • Internal walls, floors and ceilings (but not minor plasterwork);
  • Repairing and maintaining heating, hot-water appliances, gas and water pipes;
  • Repairing and maintaining kitchen units, baths, basins, sinks, showers and toilets (excluding blocked waste pipes or shower heads);
  • Servicing, installing and repairing central heating systems, water heaters, fireplaces and fitted fires;
  • Electrical wiring and fittings;
  • Carrying out an annual gas safety check on all homes with a gas supply;
  • Boundary walls, fencing and gates provided by us;
  • Steps and footpaths leading to front or back doors;
  • Repairing and maintaining communal entrances, halls, lifts, stairs and other communal facilities;
  • Emergency repairs to make the property safe and secure (we may charge for the work if you need us to force entry).
  • We will also keep the following in good repair and working order:
  • Community alarm services in sheltered schemes;
  • Communal TV and satellite systems.

We will also:

  • Tell you who is responsible for the repair;
  • Make an appointment with you to complete the work;
  • Let you know how long the work will take;
  • Let you know what charge we will make for repairs caused by neglect or deliberate damage;
  • Consider granting permission for aerials if none exist and if the aerial or dish meets building regulations and our policy requirements.

Leaseholders: We are responsible for carrying out repairs to:

  • The main structure of the building and communal areas including walls, foundations, communal doors, and the roof;
  • All electrical, plumbing and drainage services that are shared with other flats in the block;
  • External decorations and internal redecoration to communal areas;
  • Gutters, downpipes, soffits, and fascias.

For more information please see the Repairs and maintenance leaflet[pdf] 2MB

  1. Repairs and alterations