Frequently asked questions

In this section you will find answers to lots of frequently asked questions (FAQs). If you cannot find the answer you are looking for, please contact us

Select a category from the list on the left or search by using a keyword. For example, to find all the questions and answers we have relating to rent, type 'rent' in to the search box on the top right of this page.

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Are rent free weeks included in Direct Debit payments?

Yes, all of our tenants who are charged on a weekly basis, get rent free weeks regardless of how their rent is paid. We will collect your Direct Debit over twelve instalments per year. Each calendar month, we will collect four weeks rent plus a contribution to any arrears. This makes a total collection of 48 weeks rent in the year.

  1. Payments, charges and rent