Frequently asked questions
In this section you will find answers to lots of frequently asked questions (FAQs). If you cannot find the answer you are looking for, please contact us.
Select a category from the list on the left or search by using a keyword. For example, to find all the questions and answers we have relating to rent, type 'rent' in to the search box on the top right of this page.
Can I claim Jobseeker’s Allowance?
You may be able to claim New Style Jobseeker’s Allowance (JSA) with, or instead of, Universal Credit, depending on your National Insurance record.
You can apply for JSA if you are unemployed or work less than 16 hours a week.
For more information on eligibility for JSA and to apply visit https://www.gov.uk/guidance/new-style-jobseekers-allowance.