Frequently asked questions
In this section you will find answers to lots of frequently asked questions (FAQs). If you cannot find the answer you are looking for, please contact us.
Select a category from the list on the left or search by using a keyword. For example, to find all the questions and answers we have relating to rent, type 'rent' in to the search box on the top right of this page.
Do you carry out quality checks on repairs?
We will select (at random) a number of properties to visit both during and after the work to make sure it has been completed to the required standard. If it has not, we will instruct whoever carried out the work to put it right within a reasonable timescale.
Your opinion helps us make improvements to our services and we will ask you to complete a questionnaire on how the work was carried out.
- Repairs and alterations