Frequently asked questions

In this section you will find answers to lots of frequently asked questions (FAQs). If you cannot find the answer you are looking for, please contact us

Select a category from the list on the left or search by using a keyword. For example, to find all the questions and answers we have relating to rent, type 'rent' in to the search box on the top right of this page.

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  1. Can I share my Right to Acquire with anyone else?

    You can share the Right to Acquire with up to three family members who have lived with you for at least the past 12 months (even if they don’t share your tenancy). Qualifying family members include a parent, grandparent, child, grandchild, brother, sister, uncle, aunt, nephew or niece.

    If you are sharing your Right to Acquire with a spouse, civil partner or partner they must be living with you, and if your partner is not your spouse or civil partner they must have been living with you for at least 12 months.

    Family members can give you the money to buy your home, but the purchase will be in your name (the tenant) only. Family members who are giving you the money, but do not live with you, will not be included in any of the Right to Acquire documentation. You will also need to be able to prove to your solicitor that the money has come to you legally.

    Please be cautious if someone you do not know contacts you regarding buying your home or offers you money to buy it. They may be trying to persuade you to do something that benefits them rather than you. If this happens we strongly recommend that you seek legal advice.

    1. Right to Acquire
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  2. Can I share my Right to Buy with anyone else?

    You can share the Right to Buy with up to three family members who have lived with you for at least the past 12 months (even if they don’t share your tenancy). Qualifying family members include a parent, grandparent, child, grandchild, brother, sister, uncle, aunt, nephew or niece.

    If you are sharing your Right to Buy with a spouse, civil partner or partner they must be living with you, and if your partner is not your spouse or civil partner they must have been living with you for at least 12 months.

    Family members can give you the money to buy your home but the purchase will be in your name (the tenant) only. Family members who are giving you the money, but do not live with you, will not be included in any of the Right to Buy documentation. You will also need to be able to prove to your solicitor that the money has come to you legally.

    Please be cautious if someone you do not know contacts you regarding buying your home or offers you money to buy it. They may be trying to persuade you to do something that benefits them rather than you. If this happens we strongly recommend that you seek legal advice.

    1. Right to Buy
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  3. Can someone look at damp in my property?

    Yes, please contact us and an advisor will discuss.

    1. Repairs and alterations
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  4. Do you carry out quality checks on repairs?

    We will select (at random) a number of properties to visit both during and after the work to make sure it has been completed to the required standard. If it has not, we will instruct whoever carried out the work to put it right within a reasonable timescale.

    Your opinion helps us make improvements to our services and we will ask you to complete a questionnaire on how the work was carried out.

    1. Repairs and alterations
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  5. How can I find out if I am eligible for mutual exchange?

    This answer applies to tenants only (not leaseholders).

    If you hold an Assured, Protected Assured or Fixed Term tenancy you can register for a Mutual Exchange. This is when you exchange your home with another CHP tenant, another housing association tenant, or council tenant. Please note – all households participating in a Mutual Exchange must hold an Assured, Protected Assured or Fixed Term tenancy. To register you must complete and submit the mutual exchange form - online. Alternatively, complete and return the mutual exchange application form[pdf]. You cannot exchange your tenancy or property unless you have received consent from your landlord.

    1. Moving options
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  6. How can I reduce condensation in my home?

    Condensation will appear in your home if there is too much moist air caused by everyday activities such as cooking, washing and bathing. We all want to keep our homes as warm as possible but it is important to ventilate your home to help control condensation. You can minimise the moisture in your home by following these simple steps:

    • If you have trickle vents above your windows, keep them open all the time;
    • Do not block air vents;
    • Do not put furniture or other items right up against your walls – this helps air circulate and stops mould growing.
    • Open the window slightly for half an hour after bathing to get rid of the moist air;
    • Use an extractor fan in the bathroom when you have a bath or shower and in the kitchen when cooking. Extractor fans are cheap to run and use less energy than a standard light bulb;
    • Keep kitchen and bathroom doors shut to stop moisture moving to other areas of your home;
    • Try not to dry clothes inside. If you have to, open the window and shut the door of the room where the clothes are drying;
    • If you use a tumble dryer make sure it has a vent to outside;
    • Avoid using portable gas and paraffin heaters as these fuels give off moisture when they burn. If you have to use these open a window in the room the heater is in – a window should always be open for safety reasons;
    • Cover cooking pans with lids – as well as saving on your gas or electricity bill it will reduce the amount of moisture.
    1. Repairs and alterations
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  7. How can I request a repair?

    You can report a repair by:

    When you report a repair we will need you to :

    • Give us your name and address;
    • Tell us if you have called before about the same problem;
    • Explain what the problem is, whether any other properties are affected and what checks you have made;
    • Tell us when we can gain access to your home;
    • Provide a contact telephone number.
    1. Repairs and alterations
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  8. How do I apply for a transfer?

    This answer applies to tenants only (not leaseholders)

    Tenants can apply to transfer to another CHP property. Most properties available for transfering tenants are situated in the Chelmsford area. These properties are advertised on the Homeoption choice based lettings website and allocated according to the allocations and lettings policy [pdf] 161KB .

    Please complete and submit the housing transfer form online. Alternatively, complete and return the housing transfer form[pdf]. The information you provide will allow us to apply an appropriate priority (called banding) and size of property you would be eligible for.

    1. Moving options
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  9. How do I claim Universal Credit?

    Please visit the Benefits and debt advice section

    1. Welfare and benefits
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  10. How do I find details of properties that are available immediately?

    For details on available properties, please visit our find a home section. 

    1. Moving options
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