A faulty gas, oil or solid fuel appliance can produce carbon monoxide, which is hazardous to you and your family’s health and may even be fatal. A poorly maintained appliance can also be wasteful, resulting in higher energy bills and unnecessary damage to the environment. An annual service will highlight potential problems with your appliance(s).

If you rent your home from us we are legally required to service all gas heating and hot water systems in your home every year. We also carry out a safety check on oil, renewable and solid fuel appliances. We will contact you to arrange a convenient time for a qualified engineer to service your appliances. It’s important to allows us in and keep appointments to carry out these checks as it keeps you safe and could lead to court action if you don’t.

If you think there is a problem with your boiler or gas appliances please contact us on 0300 555 0500. Checks should only be carried out by qualified engineers. We work with Aaron Services Limited for gas, oil and renewables and Clean Sweep for solid fuel appliances. Read the gas and oil service contractor section for more information about Aaron Services.

If you own all, or part, of your home you are responsible for arranging services for gas heating and hot water systems every year. Please see the keeping your home safe section for more information.

For information on what to do if you smell gas and your safety, please see our gas safety and servicing leaflet[pdf] or  gas safety in the home (pictorial) leaflet[pdf] 3MB.