How to apply

It’s important we find the right person for every role. We’re looking for people with the drive, talent and passion to provide the best service to our customers. We value the contribution our people make to the success of our organisation and have no barriers in our recruitment process.

We use a standard recruitment process for all our jobs. We only accept applications for advertised job vacancies. We do not accept speculative CVs.

Our recruitment process

Role advertised

As soon as a role is live it will be published on the page as well as on various other job boards including Reed, Jobsite and LinkedIn.

If you are interested in the role, please click on the link to apply. 

Application received

Once you have applied you will received an acknowledgement emails by the end of the next working day, containing a link inviting you to complete our short Equality and Diversity questionnaire. 

If you require an application in a different format, are experiencing technical difficulties or would like feedback, please email or telephone our recruitment team on 01245 613199 (24 hour answerphone).

Unsuitable candidates informed

If after reviewing your application in line with the essential requirements of the job role we do not feel that it is suitable, we will inform you via email that it has not been selected for further consideration.

Suitable applications contact for phone screen

We will review your application in line with the essential requirements of the job role. If successful we will contact you to arrange a short phone screen call so that we can discuss the role and your skills and experience in more detail.

During this phone call we will assess your suitability for the role, outline the process, including feedback and interview dates, and answer any questions you may have.


Once we have received feedback on your application from the hiring managers, we will contact you to let you know whether you have been selected for a face to face interview by the date given during the phone screen call.

If you have been successful, your interview will be arranged, and you will be sent all the invitation details by email.

Interview with hiring managers

The interview and interview questions will be designed around the role you have applied for. You will be asked criteria-based questions which will help us to assess your skills, behaviours and personal competencies.

If required, we will ask you to complete a work-related test on the day of your interview. This will be based on elements of the role that you have applied for.

Both interview and test performance will contribute to your overall result. For some roles you may be required to complete self-assessments, verbal and numerical test and psychometric tests.

Offer stage

If you are the successful candidate, then we will make a job offer to you. All job offers are conditional upon the completion of pre-employment checks. The offer will specify the salary, benefits and location for the job.

As a Disability Confident Employer, we are committed to providing equal opportunities for anyone who wants to work with us, and value equality and diversity. Any disabled applicant who meets the essential requirements of the job is guaranteed an interview.

We make every effort to eliminate discrimination, direct and indirect, from our recruitment and selection process. Where applicable, reasonable adjustments will be made to reduce any potential barriers faced by applicants to give equal access to employment opportunities.

Data protection

We are committed to protecting your privacy and our candidate privacy notice[pdf] explains how we use information about you and how we protect your personal data [pdf].

We have a Data Protection Officer who makes sure that we respect your rights and follow the law. If you have any questions please contact our Data Protection Officer by emailing (please put DPO in the email subject line); calling 0300 555 0500 or by writing to: CHP Data Protection Officer, Myriad House, 33 Springfield Lyons Approach, Chelmsford, Essex, CM2 5LB.