Coronavirus advice | News

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If you would like more information on any of our news stories, or need to contact the Communications team please email

Please note – we can only respond to communications enquiries at this address. If you need to get in touch with us about anything else please email or call 0300 555 0500.

Coronavirus advice

We understand that you may be concerned about coronavirus. We are continuing to monitor the situation daily and are following the latest advice from the government and Public Health England.

We’re doing everything we can to protect the safety of our customers and employees at this time. 

Advice on benefits and other support.

We understand this may be a difficult time, so we have created an FAQ guide to help you understand the benefits and other support that may be available if you are affected by coronavirus. You can view the FAQ guide here.

If you are one of our customers and have been told to self-isolate please let us know. This is particularly important if we are due to visit your home.

The quickest way of doing this is to phone us on 0300 555 0500 or see our contact us section for other ways of getting in touch.

The best way to prevent the spread of germs, including coronavirus, is by thoroughly washing your hands with soap and hot water for at 20 seconds each time. The advice is this is about as long as it takes to sing ‘happy birthday’ twice.

For the latest information and advice please visit the Public Health England web page, which is updated regularly.


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