We are giving our customers the opportunity to shape and improve and services we provide, by offering a range of new engagement opportunities designed to ensure everyone can take part.
Our new Customer Engagement Strategy [pdf] 1MB offers a wide range of opportunities for customers to give their views on the services we provide, in ways that suit them best. They will allow customers to hold us to account and take central role in improving the services it delivers to them and their local community. All of the opportunities for customers to get involved are being made available on a new customer engagement section of our website.
These opportunities will include a new Customer Review Panel, which will allow customers to make recommendations to our Board and Leadership Team on how key services can be improved. Members of the group will meet at least four times each year, either face-to-face or online, and will receive training to help them contribute effectively.
We are also launching a ‘Bright Ideas Suggestion Scheme’, which will allow customers to put forward any ideas they have for improving services, their home or their local community. All suggestions will be considered and responded to individually.
Everyone who gets involved will also be entered into a quarterly prize draw for a chance to win a £25 shopping voucher.
Kate Franklin, Chief Operating Officer said: “We want to enable as many of our customers as possible to engage with us in ways that suit them. Through our new Customer Engagement Strategy we will be providing a wide range of opportunities to get involved and exchange information with our customers.
Our customers have an invaluable role to play in challenging us to make improvements and helping us develop our services. We also want to help empower our customers and develop new skills to help them engage with us. I encourage all of our customers to look at the opportunities available and make sure their voice is heard.”