We’re proud to announce that 2018-19 has been an excellent year for us with the lowest rent arrears in our history despite the challenge of Universal Credit.
Universal Credit has seen a lot of media coverage and has resulted in high levels of rent arrears across the housing sector with many households facing financial hardship. We are pleased to report that, due to early contact and support from us, the impact on our customers has been minimal.
One of our customers said: “CHP helped me set up a claim for Universal Credit and it opened up a whole new world for me. I am so much more better off than I was before.”
At the end of the financial year we had collected 99.73% of rent charged. This is the highest level of rent collection as a percentage of rent charged in our history! Rent arrears for households claiming Universal Credit were lower than the previous year as well as substantially below predictions.
Kelly White, Income team leader said: “We take a considered approach to each individual case when dealing with non-payment of rent - eviction is always a last resort after all reasonable steps have been taken – so we’re delighted to have helped so many of our customers manage their payments.”