A new paper examining the issues facing social housing has been published by the Government. The paper seeks to introduce new performance indicators and league tables for housing providers, as well as tackle the stigma surrounding social housing.
The paper focuses on five core principles:
Tackling stigma and celebrating thriving communities
Breaking down inequalities in social housing and ensuring tenants see their home as more than just a place to live. The paper highlights the importance of good design in newly built social housing and rewarding best neighbours to encourage community pride.
Expanding supply and supporting home ownership
Partnerships between housing associations and local authorities to boost the supply of new affordable homes as well changes to the way income from Right to Buy sales is spent.
Effective resolution of complaints
The paper seeks to speed up the complaints process. and proposes that residents are offered a stronger voice to influence decisions.
Empower residents and strengthen the regulator
Reforming the regulatory framework of social housing, acknowledging that delivering good quality and safe social homes with the right services from landlords relies on a “robust” regulatory framework.
Ensuring homes are safe and decent
The paper references remedial work carried out after Grenfell with the Government setting aside £400m to cover related costs across the sector. The paper also pitches a commitment to legislation that delivers an overhaul of the system and gives residents a much stronger voice in an improved system of fire safety.
Mary Gibbons, our Chief Executive, commented: “I welcome the Green Paper and its ambition to deliver more homes to help tackle the housing crisis. I am also delighted to see a real focus on safe and good quality homes and communities alongside an emphasis on the voice of the customer being heard. At CHP we are keen to tackle the stigma that many customers face. We are accountable to our customers and intend to work closely with others in the housing sector to ensure our performance is transparent and comparable with other landlords.
“In the coming year we will be listening to our customers because we want to continually improve our services and focus on the things that are most important. We would like to thank our involved customers including those members of the ‘Residents Voice’ for their valued contribution toward the work of CHP and to the other customers that give up their time to give us feedback. We value the insights that this gives us.
“We want to halt homelessness and will continue to work in partnership this year to prevent and relieve the pressure on people who find themselves without an affordable home to live in. We will build more homes so that we can make a major contribution to ending the housing crisis in Essex.”
You can read the Government's paper here.