Noise Action Week | News

  1. Contrast:


If you would like more information on any of our news stories, or need to contact the Communications team please email

Please note – we can only respond to communications enquiries at this address. If you need to get in touch with us about anything else please email or call 0300 555 0500.

Noise Action Week

alt= This week is Noise Action Week, raising awareness of how unwanted noise can have a negative impact on a person’s health and wellbeing. As lockdown restrictions begin to lift and we are able to socialise in larger groups again, it’s important to remember and be respectful of your neighbours.

No home is totally sound proof and gardens in particular will offer minimal sound insulation. So, noise will carry. Noise nuisance complaints can range from loud music being played late at night to alarms and animals.

The week is an opportunity to remind ourselves of when and where we’re making noise and how to keep the peace and quiet with neighbours. Shaun Thurston, one of our newest managers who works in tenancy sustainment, talks you through tops tips for Noise Action Week and how you can handle any noise nuisance issues sensitively.

Monitor your alarms and the volume of your music

House alarms are designed to alert attention when it’s needed. However, if they repeatedly go off and are left unattended this can be annoying for your neighbours. Make sure you choose a reliable system that’s tested regularly to avoid any false alarms.

Similarly, while we all expect some level of noise to come from a home or garden, music is played at an excessively loud volume or unreasonable times it isn’t considerate. If you are playing music, it is important to keep the volume down. Pay special attention to the bass levels as the thudding sound this makes can be annoying. If you can, use headphones where possible, keep windows closed, and be mindful of speakers or TV sets that are near adjoining walls with another home.

Be mindful of the noise made by your household and pets

We all know that most animals make noise, especially dogs. Some barking is normal but a happy pet shouldn’t be making excessive or consistent noise night and day. If you have to leave your dog alone for a period of time, perhaps get a friend to check on them or leave the radio on at a low volume. Dogs with a full belly, that are regularly exercised, and have a few toys to keep them occupied should be less likely to bark frequently throughout the day.

It’s also important to be aware of your noise levels as you move in and around your home. Take care when closing cupboards and avoid slamming interior doors or communal entrances early in the morning and late at night. If you have visitors now the lockdown restrictions are lifting, ask them to be considerate too when they arrive and leave your property.

Always try talking first

If you’re experiencing some issues with noise in your area, often the best way to solve them is by talking things through, it’s always best to sort things out early and amicably, if you can, rather than allowing them escalate to an official complaint. There’s a good chance the issue you’ve got with your neighbour hasn’t even crossed their mind as something that might cause you a problem. If they’re consistently being too loud late at night, then let them know in a calm and friendly manner and in most cases, they’ll respond in a similar way.

It’s important that you listen to them too, even if you’re sure you’re in the right, as this will more likely lead to a positive resolution you can both live with happily.

Tell us about your concerns

While most neighbours will consider the impact they have on others, sometimes there can be disputes or disagreements. One way to resolve these is to let us know. We take all incidents of noise nuisance seriously and will always work with you to help address the problem in the best way possible.

If you’re experiencing problems with noise or other problems with your neighbours, then you can report these to us confidentially. You have the right to live in a healthy and happy community and this shouldn’t be compromised because you don’t feel able or comfortable to get help with your concerns.

Our online services have been designed with this in mind, so you can report any issues easily and at any time. All you need to do is fill out our online form which will then be submitted to our expert team for review.

You can also use our online services to track the live progress of your case, without having to make phone calls checking for updates. To make the most of our services register for your online account today.


No comments yet: why not be the first to contribute?

Add a response »

We have placed cookies on your computer to help make this website better. You can at any time read our privacy policy. Otherwise, we will assume that you're OK to continue.

Change cookie settings: