Our Service Centre is reaccredited by the Customer Contact Association | News

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Our Service Centre is reaccredited by the Customer Contact Association

Service Centre with their award

We are proud to announce our Service Centre have been successfully reaccredited by the Customer Contact Association (CCA).

The global professional body for contact centres, the CCA has more than 17 years experience working with industry leaders to develop the CCA Global Standard. A leading authority on customer contact strategies and operations, the CCA are recognised as the trusted reference for research, analysis and expertise, and award the Global Standard to contact centres that achieve its quality standard.

Having been assessed on eight modules, the Service Centre successfully passed the CCA Global Standard V6 following an Audit in November 2017. This means we now share accreditation with over 300 contact centres throughout the country in delivery consistency, efficiency and continual improvement within its customer service centre.

Gillian Moore, Service Centre manager, said: “We are pleased that we have successfully passed the criteria to be reaccredited by the CCA. This is an excellent achievement for us as the CCA Global Standard is defined by industry experts. An independent assessment such as this demonstrates our commitment to our residents.”

Feedback from the CCA Standards Review Board applauded the Service Centre for their robust policies and procedures; identifying their participation in constant professional development and their desire to continually improve service and resident contact.

In particular, the Service Centre was commended for the amount of preparation made in advance of the assessment, and for the support provided on site. Their reaccreditation is testament to the team’s hard work, professionalism and commitment to residents.

Ewa Gora, Finance Manager at CCA Global said: “The continual commitment and drive demonstrated in working towards improving professionalism and best practice within CHP’s contact centre supports CCA’s overall objective of improving the quality and standard of operations for the customer, colleagues and the organisation.

“We understand how much hard work and commitment goes into the preparation of the centre for assessment and the level of effort required from the team. Congratulations CHP!”

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