WE are proud to announce that we have recently been re-accredited by the leading global industry body, the Customer Contact Association (CCA).
We now share accreditation with over 300 contact centres in delivering consistency, efficiency and continual improvement within its customer services centre.
Following an audit by CCA representatives they found that our customer service centre - which receives over 86,000 calls a year from residents - is continuing to provide a first-class service to our tenants.
The accreditation follows the Direct Works Forum Repairs and Maintenance awards - which celebrate housing associations that use their staff to conduct repairs and maintenance jobs - which saw our Service Centre team leader, Samantha Wright, being highly commended in the ‘Works Scheduler and Planner’ category.
Gillian Moore, Service Centre manager, said: “We are pleased that we have successfully passed the criteria to be reaccredited by the CCA.
“This is an excellent achievement for us as the CCA Global Standard is defined by industry experts. An independent assessment such as this demonstrates our commitment to our residents.”