We have received accreditation from the Housing Quality Network (HQN) for our repairs and maintenance service for a fourth time.
The HQN scheme recognises housing providers that exceed good practice standards and offer a best-in-class service to customers. It is the UK's first and only accreditation system specifically designed for direct labour organisations (DLOs) operating in the social housing sector.
The accreditation process involves a rigorous examination process which analyses governance, leadership, performance and customer service. It also ensures that services are operating at optimum levels of good practice and service delivery for our customers.
We offer a repairs and maintenance service to customers living in the 10,500 homes we manage. In the last financial year, we carried out over 32,000 repairs and modernised nearly 1,000 of our properties.
Gavin Page, Assistant Director of Commercial Services (Delivery) said: “This is a great achievement for our team, and we are incredibly proud to have achieved accreditation from the HQN for a fourth time. We are particularly proud to be recognised during a time when we’ve had to adapt our ways of working due to the pandemic. This is a testament to the consistent hard work of our management, trades, planners, and supply chain teams. It also confirms our dedication to providing a top-level maintenance service to our customers.”
Gill Stead, HQN Accreditation Lead said: “HQN is delighted to be able to award accreditation to CHP for its repairs service. We have worked with CHP over a number of years and have seen first-hand that it is committed to its customers and to providing the highest quality service, always with an eye on the future to make sure it embraces the right service development opportunities.”