THE Housing Quality Network (HQN) has reaccredited our Commercial Services team for providing residents with a first-class repairs and maintenance service.
Originally accredited in July 2011, the HQN Direct Labour Organisation award – which is given to private and public sector companies which offer trade services – demonstrates that we provide an efficient and economic repairs and maintenance service to our 16,500 residents in over 8,500 homes throughout the county.
Developed by the HQN, the country’s largest independent housing consultancy and training company, the accreditation involved a rigorous examination process which analysed our governance, leadership, management and customer service, how we plan repairs and train staff and whether we provide a service which offers our residents value for money.
Denise Kent, Director of Commercial Services, said: “It is wonderful news and we are delighted to have been reaccredited by the HQN.
“The accreditation provides reputable and independent scrutiny and shows that we offer a great repairs and maintenance service to all of our residents throughout Essex.”
Kevin Bentley, HQN Accreditation Assessor, commented: “We were impressed that the strong performance we identified at our original visit has been maintained and CHP has continued to improve in key areas. This is supported by high levels of customer satisfaction with the service.
“CHP has been particularly innovative in introducing more online services for residents including those with disabilities. We were impressed that CHP has delivered these and other improvements without sacrificing the extremely high value for money we identified at our original visit.”