We are registered under the Data Protection Act 1998 to hold information about residents. This can include name and address, ethnic origin, a health condition and other information that is relevant to managing a tenancy or providing advice and support. We will hold data securely for six years after a tenancy has terminated. 

We will comply with the relevant English Data Protection laws, which includes having a legal duty to protect any information we collect. We use appropriate technologies to safeguard data and keep strict security standards to prevent any unauthorised access to it. Normally, any personal details provided to us will not be disclosed to third parties outside the company without the user's consent. However, in some circumstances, we may share information to other agencies or organisations, such as contractors working on our behalf, the police or local authorities and any other organisation with whom we work where the law allows. For example, we may share information with a local authority for the purposes of processing a housing benefit claim. 

Users of this site should be aware, and accept, that if we are requested by authorised third parties or regulatory or governmental agencies investigating illegal activities to provide information concerning users activities whilst using the site, we shall do so. Similarly, we will disclose users' personal data if we are compelled to do so by law. We reserve the right to notify or provide such information to the relevant authority if, in the company's sole opinion, it is an emergency, illegal activity or some other reasonable basis exists for doing so.

We also reserve the right to:

  • Store and use users' personal data for our own internal purposes;
  • Access, monitor and retrieve password-protected information in order to fulfil obligations in these terms.

The Data Protection Act provides you with the right to see the information we hold about you. If you wish to see this information please put your request in writing to us. We are legally obliged to make this information available within 40 days of your request. We will charge £10.00 for this service.

Our Data Protection policy outlines our approach to data protection in full. If you require any further information on this matter please contact us. For independent advice please contact an appropriate agency such as the Citizens Advice Bureau.

If you require information about us, please contact us. As a charitable company, we are not required to respond to Freedom of Information requests. However, we will try to respond to reasonable requests for information which are not deemed to be commercially sensitive or a violation of the Data Protection Act 1998. 


Use of registration information

Registration information we receive from users is used as follows:

  • To allow us to ensure your continued access to the site;
  • To allow us to develop the site in ways that you will find relevant and interesting;
  • To let us tell you about new material that is relevant and of interest to you;
  • To provide our sponsors with aggregate information about our user base and usage patterns.

When you register, you can choose not to be contacted by us in this way. Any of our users can ask to be removed from our user list at any time. If you wish to remove your details, please contact us

On registration, you will be provided with an opportunity to opt-out of receiving information from us and our sponsors.



We measure visits to our websites in order to improve their usability. Users should be aware that we use cookies to identify registered users who return to the site. It enables us to deliver tailored content to each of our users and lets you store your own selection of material for future use. Some company networks block cookies which means that not all users can enjoy these personalised components of the site.

What is a Cookie?

A cookie is a small file that is stored on the computer of a visitor when they visit a website. If they visit the website again, the cookie shows that it is a repeat visit. Because the visitor is recognised through the cookie, they are considered personal data. In addition, cookies may contain personal data themselves.



We operate secure data networks protected by industry standard security systems.

Our website contains links to other websites. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information about you to any other site when you link to another site.

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

If you complete forms within this site, we will store and process your data in accordance with the requirements of the Data Protection Policy and in keeping with the Data Protection Act 1998.

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