Privacy Notice

We are committed to protecting your privacy and this privacy notice explains how we use information about you and how we protect your personal data.

Personal data is the information we hold about you.

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What do we do with the data we collect?

We use the data we collect, store, use and manage so that we can deliver our services to you. We use your data to:

  • Manage allocations and lettings;
  • Manage tenancies;
  • Receive rent and service charges;
  • Provide a repairs and maintenance service;
  • Offer welfare benefits advice;
  • Provide support services;
  • Resolve anti-social behaviour disputes;
  • Investigate complaints;
  • Engage with customers to get feedback on our services;
  • Provide education, employment and training advice and opportunities;
  • Support residents who are impacted by welfare reform.

We will do our best to keep your data accurate and up to date, and not keep it for longer than is necessary. We are required by law to keep some data, for example information needed for income tax and audit purposes. Some other types of personal data may need to be kept for longer periods depending on the reasons we have collected it. You can ask us about how long we need to keep your data and why we need it when we collect if from you.

Who can you contact for more advice?

We don’t want to be intrusive and don’t want to ask you irrelevant or unnecessary questions. The information you give us will be kept securely to minimise the risk of it being accessed by someone who shouldn’t have it.

We have a Data Protection Officer who makes sure that we respect your rights and follow the law. If you have any questions please contact our Data Protection Officer:

Email: dpo@chp.org.uk (please put DPO in the email subject line);

Call: 0300 555 0500

By post: CHP Data Protection Officer, Myriad House, 33 Springfield Lyons Approach, Chelmsford, Essex, CM2 5LB

For independent advice about data protection, privacy and other data sharing issues you can contact the Information Commissioner’s Office (ICO).

You can also contact the ICO directly if you think we have processed your data in a way which you think is unfair or unlawful, or are unhappy with how we protect your privacy rights in general:

Visit: ico.org.uk

Email: casework@ico.org.uk

Call: 0303 123 1113 (local rate) or 01625 545745.

By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF