Privacy Notice

We are committed to protecting your privacy and this privacy notice explains how we use information about you and how we protect your personal data.

Personal data is the information we hold about you.

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What information do we collect?

As a landlord CHP collects, uses, manages and stores personal data of people applying to us for housing as well as our current residents. If you live in one of our properties we use your information to provide services related to your tenancy or lease.

Personal data can be any information that identifies and relates to a living person. This can include information that, when put together with other information, can then identify a person. For example this could be your name and contact details.

The type of information we collect from you to provide services includes contact details such as you name, date of birth, previous address, telephone numbers, email address, National Insurance number and financial information.

We may also collect more sensitive information, such as ethnicity, religion and sexuality; details of any support needs you may have; next of kin/emergency contacts; disability information; unspent convictions and criminal offences attracting a custodial sentence.

We will always talk to you about your information and why we need it when we collect if from you.

You can see a full table showing what data we collect, what we do with it and how long we keep it at the end of our privacy notice.

Who can you contact for more advice?

We don’t want to be intrusive and don’t want to ask you irrelevant or unnecessary questions. The information you give us will be kept securely to minimise the risk of it being accessed by someone who shouldn’t have it.

We have a Data Protection Officer who makes sure that we respect your rights and follow the law. If you have any questions please contact our Data Protection Officer:

Email: dpo@chp.org.uk (please put DPO in the email subject line);

Call: 0300 555 0500

By post: CHP Data Protection Officer, Myriad House, 33 Springfield Lyons Approach, Chelmsford, Essex, CM2 5LB

For independent advice about data protection, privacy and other data sharing issues you can contact the Information Commissioner’s Office (ICO).

You can also contact the ICO directly if you think we have processed your data in a way which you think is unfair or unlawful, or are unhappy with how we protect your privacy rights in general:

Visit: ico.org.uk

Email: casework@ico.org.uk

Call: 0303 123 1113 (local rate) or 01625 545745.

By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF