Privacy Notice

We are committed to protecting your privacy and this privacy notice explains how we use information about you and how we protect your personal data.

Personal data is the information we hold about you.

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Why do we collect and store your personal information?

In order for us to provide you services related to your tenancy or lease we need to collect some personal information.

We also process personal data to pursue our legitimate interests. This means helping us to do our job as a housing provider, for example making sure our properties are let to appropriate people or reducing the risk of damage to our properties.

We are committed to ensuring that the information we collect and use is appropriate for this purpose, and is not an invasion of your privacy.

We would never pass on your details to third party marketing companies without asking for your permission first. If you do agree to this, then you keep the right to withdraw your consent at any time.

Who can you contact for more advice?

We don’t want to be intrusive and don’t want to ask you irrelevant or unnecessary questions. The information you give us will be kept securely to minimise the risk of it being accessed by someone who shouldn’t have it.

We have a Data Protection Officer who makes sure that we respect your rights and follow the law. If you have any questions please contact our Data Protection Officer:

Email: (please put DPO in the email subject line);

Call: 0300 555 0500

By post: CHP Data Protection Officer, Myriad House, 33 Springfield Lyons Approach, Chelmsford, Essex, CM2 5LB

For independent advice about data protection, privacy and other data sharing issues you can contact the Information Commissioner’s Office (ICO).

You can also contact the ICO directly if you think we have processed your data in a way which you think is unfair or unlawful, or are unhappy with how we protect your privacy rights in general:



Call: 0303 123 1113 (local rate) or 01625 545745.

By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF