Privacy Notice

We are committed to protecting your privacy and this privacy notice explains how we use information about you and how we protect your personal data.

Personal data is the information we hold about you.

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Why do we record telephone calls?

When you speak to someone at CHP on the telephone we record the conversation. We do this for both incoming and outgoing calls. We record calls for training and monitoring purposes to help us do our job well and to provide excellent customer service. This may include: verifying information that you have given to us, reviewing calls to respond to complaints and protecting our staff from verbal abuse.

Whenever you telephone us we will tell you that we are recording the call. Call recordings are kept for 12 months and then securely destroyed. We consider that it is in our legitimate interest to do this, however you do have the right to object to us recording your calls with us. If you wish to object please tell one of our Service Centre Advisors or ask to speak to the Data Protection Officer.

Who can you contact for more advice?

We don’t want to be intrusive and don’t want to ask you irrelevant or unnecessary questions. The information you give us will be kept securely to minimise the risk of it being accessed by someone who shouldn’t have it.

We have a Data Protection Officer who makes sure that we respect your rights and follow the law. If you have any questions please contact our Data Protection Officer:

Email: dpo@chp.org.uk (please put DPO in the email subject line);

Call: 0300 555 0500

By post: CHP Data Protection Officer, Myriad House, 33 Springfield Lyons Approach, Chelmsford, Essex, CM2 5LB

For independent advice about data protection, privacy and other data sharing issues you can contact the Information Commissioner’s Office (ICO).

You can also contact the ICO directly if you think we have processed your data in a way which you think is unfair or unlawful, or are unhappy with how we protect your privacy rights in general:

Visit: ico.org.uk

Email: casework@ico.org.uk

Call: 0303 123 1113 (local rate) or 01625 545745.

By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF