Repairs and alterations

For information on repairs and alterations please select the relevant section below:

FAQs - Repairs and alterations

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  1. Can someone look at damp in my property?

    Yes, please contact us and an advisor will discuss.

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  2. Do you carry out quality checks on repairs?

    We will select (at random) a number of properties to visit both during and after the work to make sure it has been completed to the required standard. If it has not, we will instruct whoever carried out the work to put it right within a reasonable timescale.

    Your opinion helps us make improvements to our services and we will ask you to complete a questionnaire on how the work was carried out.

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  3. How can I reduce condensation in my home?

    Condensation will appear in your home if there is too much moist air caused by everyday activities such as cooking, washing and bathing. We all want to keep our homes as warm as possible but it is important to ventilate your home to help control condensation. You can minimise the moisture in your home by following these simple steps:

    • If you have trickle vents above your windows, keep them open all the time;
    • Do not block air vents;
    • Do not put furniture or other items right up against your walls – this helps air circulate and stops mould growing.
    • Open the window slightly for half an hour after bathing to get rid of the moist air;
    • Use an extractor fan in the bathroom when you have a bath or shower and in the kitchen when cooking. Extractor fans are cheap to run and use less energy than a standard light bulb;
    • Keep kitchen and bathroom doors shut to stop moisture moving to other areas of your home;
    • Try not to dry clothes inside. If you have to, open the window and shut the door of the room where the clothes are drying;
    • If you use a tumble dryer make sure it has a vent to outside;
    • Avoid using portable gas and paraffin heaters as these fuels give off moisture when they burn. If you have to use these open a window in the room the heater is in – a window should always be open for safety reasons;
    • Cover cooking pans with lids – as well as saving on your gas or electricity bill it will reduce the amount of moisture.
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  4. How can I request a repair?

    You can report a repair by:

    When you report a repair we will need you to :

    • Give us your name and address;
    • Tell us if you have called before about the same problem;
    • Explain what the problem is, whether any other properties are affected and what checks you have made;
    • Tell us when we can gain access to your home;
    • Provide a contact telephone number.
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  5. I have loss of power/lights - what should I do?

    It might be a general power cut – have a look out of the window to see if other homes nearby have their lights on and call your electricity supplier for information.

    Check the trip switches on your consumer unit (this used to be called the fuse board) – a light bulb blowing or a faulty appliance may have tripped the safety cut off.  All you then need to do is to change the light bulb or turn off your appliances; put the switch back on and gradually turn back on your appliances to see if one of them has caused the problem. If this doesn’t resolve the problem contact us.

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