Repairs and alterations
If you rent a home from us we will make sure the outside of your home and the communal areas we own are in good condition. We will also repair fixtures and fittings inside your home, such as heating systems and kitchen units. It is your responsibility to maintain the inside of your home and carry out minor repairs.
If we manage your home on behalf of another landlord (for example, Legal and General Affordable Homes) different terms and conditions may apply. Please contact us to find out more.
For more details about repair responsibilities please download the Repairs and maintenance leaflet [pdf] 2MB
If you would like to alter or improve your home (including installing a satellite dish) you must seek permission from us first. For more information please see our guide to getting permission for DIY and home improvements [pdf]. If you would like to apply for permission, please complete and return the Home improvements and alterations form[pdf] 1MB.
If you need to make changes to your home because of medical needs, please see the adapting your home section of this website.
Due to coronavirus we are currently unable to offer our discretionary decorating service.
Do you carry out quality checks on repairs?
We will select (at random) a number of properties to visit both during and after the work to make sure it has been completed to the required standard. If it has not, we will instruct whoever carried out the work to put it right within a reasonable timescale.
Your opinion helps us make improvements to our services and we will ask you to complete a questionnaire on how the work was carried out.
- Repairs and alterations