Repairs and alterations

If you rent a home from us we will make sure the outside of your home and the communal areas we own are in good condition. We will also repair fixtures and fittings inside your home, such as heating systems and kitchen units. It is your responsibility to maintain the inside of your home and carry out minor repairs.

If we manage your home on behalf of another landlord (for example, Legal and General Affordable Homes) different terms and conditions may apply. Please contact us to find out more.

You can report a repair on your block or estate by registering or logging in to your online account.  For more details about repairs and maintenance, please see our Homeowners page.

For more details about repair responsibilities please download the  Repairs and maintenance leaflet [pdf] 2MB

Home alterations

If you would like to alter or improve your home (including installing a satellite dish) you must seek permission from us first. For more information please see our guide to getting permission for DIY and home improvements [pdf]. If you would like to apply for permission, please complete and return the Home improvements and alterations form[pdf] 1MB.

If you need to make changes to your home because of medical needs, please see the adapting your home section of this website.

Discretionary services

Due to coronavirus we are currently unable to offer our discretionary decorating service.

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How can I reduce condensation in my home?

Condensation will appear in your home if there is too much moist air caused by everyday activities such as cooking, washing and bathing. We all want to keep our homes as warm as possible but it is important to ventilate your home to help control condensation. You can minimise the moisture in your home by following these simple steps:

  • If you have trickle vents above your windows, keep them open all the time;
  • Do not block air vents;
  • Do not put furniture or other items right up against your walls – this helps air circulate and stops mould growing.
  • Open the window slightly for half an hour after bathing to get rid of the moist air;
  • Use an extractor fan in the bathroom when you have a bath or shower and in the kitchen when cooking. Extractor fans are cheap to run and use less energy than a standard light bulb;
  • Keep kitchen and bathroom doors shut to stop moisture moving to other areas of your home;
  • Try not to dry clothes inside. If you have to, open the window and shut the door of the room where the clothes are drying;
  • If you use a tumble dryer make sure it has a vent to outside;
  • Avoid using portable gas and paraffin heaters as these fuels give off moisture when they burn. If you have to use these open a window in the room the heater is in – a window should always be open for safety reasons;
  • Cover cooking pans with lids – as well as saving on your gas or electricity bill it will reduce the amount of moisture.
  1. Repairs and alterations