Repairs and alterations

If you rent a home from us we will make sure the outside of your home and the communal areas we own are in good condition. We will also repair fixtures and fittings inside your home, such as heating systems and kitchen units. It is your responsibility to maintain the inside of your home and carry out minor repairs.

If we manage your home on behalf of another landlord (for example, Legal and General Affordable Homes) different terms and conditions may apply. Please contact us to find out more.

You can report a repair on your block or estate by registering or logging in to your online account.  For more details about repairs and maintenance, please see our Homeowners page.

For more details about repair responsibilities please download the  Repairs and maintenance leaflet [pdf] 2MB

Home alterations

If you would like to alter or improve your home (including installing a satellite dish) you must seek permission from us first. For more information please see our guide to getting permission for DIY and home improvements [pdf]. If you would like to apply for permission, please complete and return the Home improvements and alterations form[pdf] 1MB.

If you need to make changes to your home because of medical needs, please see the adapting your home section of this website.

Discretionary services

Due to coronavirus we are currently unable to offer our discretionary decorating service.

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What are CHP's repair responsibilities?

Tenants: Making sure the property's structure, exterior, fixtures and fittings are safe, weatherproof and fit for human habitation.

This includes:

  • Repairing the structure and exterior of the building including roof, drains, gutters, downpipes, external doors and windows, chimneys, chimney stacks and flues (excluding sweeping);
  • Painting and decorating the outside of your home;
  • Internal walls, floors and ceilings (but not minor plasterwork);
  • Repairing and maintaining heating, hot-water appliances, gas and water pipes;
  • Repairing and maintaining kitchen units, baths, basins, sinks, showers and toilets (excluding blocked waste pipes or shower heads);
  • Servicing, installing and repairing central heating systems, water heaters, fireplaces and fitted fires;
  • Electrical wiring and fittings;
  • Carrying out an annual gas safety check on all homes with a gas supply;
  • Boundary walls, fencing and gates provided by us;
  • Steps and footpaths leading to front or back doors;
  • Repairing and maintaining communal entrances, halls, lifts, stairs and other communal facilities;
  • Emergency repairs to make the property safe and secure (we may charge for the work if you need us to force entry).
  • We will also keep the following in good repair and working order:
  • Community alarm services in sheltered schemes;
  • Communal TV and satellite systems.

We will also:

  • Tell you who is responsible for the repair;
  • Make an appointment with you to complete the work;
  • Let you know how long the work will take;
  • Let you know what charge we will make for repairs caused by neglect or deliberate damage;
  • Consider granting permission for aerials if none exist and if the aerial or dish meets building regulations and our policy requirements.

Leaseholders: We are responsible for carrying out repairs to:

  • The main structure of the building and communal areas including walls, foundations, communal doors, and the roof;
  • All electrical, plumbing and drainage services that are shared with other flats in the block;
  • External decorations and internal redecoration to communal areas;
  • Gutters, downpipes, soffits, and fascias.

For more information please see the Repairs and maintenance leaflet[pdf] 2MB

  1. Repairs and alterations