Terms and conditions

"CHP", "Chelmer Housing Partnership", "we" or "us" within the context of these terms and conditions means Chelmer Housing Partnership Ltd and its subsidiaries and "web site" or "site" means any or all of the web sites operated by CHP.

 

Acceptance of terms and conditions

This website is owned and managed by CHP. By using the site you are accepting the following terms and conditions ("terms"), which take effect on the date of use of the website ("site"). If you do not accept these terms, do not use this site. Please read these terms carefully before using this site.

 

Copyright

The material featured on this site is copyright of CHP unless otherwise indicated. It may not be reproduced in any form unless authorisation is obtained from CHP's communications team. CHP authorises you to view and download the materials at this site only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials on this site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. For purposes of these terms, any use of these materials on any other web site or networked computer environment for any purpose is prohibited. The materials at this site are copyrighted and unauthorised use of any materials at this site may violate copyright, trademark, and other laws. If you breach any of these terms, your authorisation to use this site automatically terminates and you must immediately destroy any downloaded or printed materials.

 

Links to this site and other sites

Please ask permission to link directly to pages on our site by contacting CHP's communications team on 0300 555 0500 or emailing: enquiries at chp dot org dot uk and explaining how and why you wish to use the material. Please include your name, organisation, telephone number and email address.

Links to third party web sites on this site are provided solely as a convenience to you. If you use these links, you will leave this site. We have not reviewed any of these third party sites and do not control nor are responsible for any of these sites or their content. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

 

Social media guidelines

We encourage the use of social media networks such as Facebook, Twitter and YouTube as a way to communicate and share information with our residents, customers and partners as well as other organisations and stakeholders. Anyone can communicate with us via the following links:

 

  • Facebook is an online social networking tool that allows people to keep in touch, communicate with others and share information via text and images;
  • Twitter is an online service that sends short bursts of text, or ‘tweets’ which communicate news, information and opinions from a chosen set of contacts;
  • YouTube is an online video-sharing network. Users can upload, view and share videos with others around the world;
  • LinkedIn

 

What type of information will be on the pages?

We update our pages on a regular basis with news, local events, activities, important announcements and other items of interest (such as jobs, homes for sale, training courses and workshops).

 

Who maintains it?

Our Communications team are responsible for maintaining and monitoring our page, working with other teams to answer any questions.

 

How is the information monitored?

Our pages are monitored on a regular basis and anything breaching these guidelines will be removed.

  • Please use social media responsibly and consider other users. Do not post any personal details and ensure your privacy settings do not allow others to access your personal information;
  • If you are sharing news with others, ask yourself “is it timely, relevant and interesting?” (For example, is it recent news? Is it of interest to other residents?); 
  • It is perfectly acceptable to share a link to a news story but please avoid copying and pasting material which you do not have copyright for as this is illegal;
  • Our pages are not to be used to advertise goods or services;
  • We reserve the right to block posts that are considered inappropriate or offensive. This includes posts that are abusive, insulting, harmful, slanderous, profane, racially or culturally sensitive, of a sexual nature or that contain bad language.

People breaching any of these guidelines will be blocked from using our social media and may be reported to the appropriate authorities.

 

Responding

While we aim to respond to comments or queries within one working day, we would like to emphasise our social media pages are not a substitute or ‘shortcut’ for dealing with enquiries or complaints. For urgent or serious enquiries or complaints please contact our customer service centre on 0300 555 0500. Alternatively, complete a customer feedback form. We will not seek to resolve complaints via social media and will ask that you contact us directly to discuss your criticisms. 

If we are unable to reply to you directly on social media, we will contact via an alternative method once your details have been confirmed by you to us. Please be aware we are unable to message you via this page unless you have done so first to us. 

 

Availability

We will try and make our website available but we cannot guarantee uninterrupted access to it, or any of the sites it links to. We cannot accept responsibility for any damages, which arise from the loss of use of this information.

 

Viruses

We make every effort to virus check the information made available on this site. CHP will not accept responsibility for any loss or damage that may occur from use of information on this site or downloaded material. We recommend users re-check all downloaded materials with their own virus checking software. CHP excludes all liability for contamination or damage caused by any virus or electronic transmission.

 

Complaints

If you have a complaint about this site, its content or the use of information you have provided to us, please follow the steps within our customer feedback scheme.

 

Disclaimer

The materials provided at this site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Whilst CHP makes every effort to keep this site up to date, we do not warrant the accuracy and completeness of the information or materials on this site. The materials at this site may be out of date. We may make changes to the materials at this site, or to the information, services, products and prices described in them at any time without notice. 

CHP and our subsidiaries, suppliers and other parties involved in providing information on this site will not accept liability for any direct or indirect damages arising from its use. CHP provides links to other websites as a service to our visitors, but we do no accept any responsibility for the content or suitability of these sites.

 

Data Protection Act 1998

CHP complies with the data protection principles set out in the Data Protection Act 1998. The personal information you provide to us will be processed fairly and lawfully. We will comply with the relevant English Data Protection laws, which includes having a legal duty to protect any information we collect from you.  We use appropriate technologies to safeguard data, and keep strict security standards to prevent any unauthorised access to it. Normally, any personal details provided to us will not be disclosed to third parties outside the company without the user's consent. However, in some circumstances, we may share information to other agencies or organisations such as contractors working on our behalf, the police or local authorities and any other organisation with whom we work where the law allows. For example, we may share information with a local authority for the purposes of processing a housing benefit claim.

Any information you send us on our online forms is not secure, unless we explicitly express that it is on the page itself. For more information about the information we hold, please see our Privacy page or Contact us.

 

Limitation of liability

In no event will we, our suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any web sites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the materials or information from this site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Applicable laws

This site is administered by us from our registered office in England. We make no representation that materials at this site are appropriate or available for use outside the United Kingdom, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials at this site or any copy or adaptation in violation of any applicable laws or regulations including without limitation UK export laws and regulations. If you choose to access this site from outside the UK, you do so on your own initiative and are responsible for compliance with applicable local laws. These terms will be governed by and construed in accordance with English law, without giving effect to any principles of conflicts of laws.

 

Intellectual property

The names, images and logos identifying and owned by us or third parties and their products and services are subject to copyright, design rights and trade marks of ours and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of ours, or any other third party.

 

Telephone call and CCTV recording

We may monitor and record your telephone calls with us to ensure we carry out your instructions accurately. This also helps us improve our service and maintain security. We may also use CCTV recording equipment in and around our premises. All recordings are our sole property and, in compliance with existing policies, recordings will be stored securely. We will keep call recordings for no longer than one year and CCTV recordings for three months.

 

Changes to the terms

We may revise these terms at any time by updating this posting. You should visit this page from time to time to review the then-current terms because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages at this site.

0300 555 0500Email us: enquiries@chp.org.uk