Transfers and exchanges

Transfers

If you want to move to another one of our properties (called a transfer) you must:

  • Keep your existing home in an acceptable condition;
  • Hold an assured or fixed term tenancy;
  • Register with us for a transfer.

We offer 25% of our available properties to existing residents who are registered for transfer. To move to one of these, you will need to express an interest through the Choice Based Lettings scheme (see more information below).

We will not allow the transfer if you have:

  • Rent arrears or housing related debt with us;
  • Not kept to an agreement to pay for the past three months.

You will be able to keep your original application date but it will remain suspended until we can confirm that:

  • Your debt with us is clear;
  • You have kept to a regular payment agreement for the previous three months.

Residents with active applications for transfer will be suspended as and when they come to the top of a shortlist for a property.

To register you will need to complete the housing transfer form online. Alternatively, download, complete and post the housing transfer form[pdf] or contact us to request a copy be posted to you. The information you provide will allow us to apply an appropriate priority (called a banding number) and size of property you would be eligible for.

Residents will be assessed according to their housing need. See our Allocations and lettings policy[pdf] or the Allocating homes leaflet[pdf] 2MB for more information on how we prioritise housing need and allocate homes.

Please note that you must keep your home in good repair as any offer of alternative accommodation will be subject to a property inspection.

 

Choice Based Lettings

Your transfer application will be dealt with under the choice based lettings scheme, which gives you more choice about where you live.

Properties available, or coming soon, are advertised on the HomeOption website and magazine. Instead of being allocated a property, you must express an interest in a property you like, which is suitable for your needs.

For more information about how to express an interest, see the HomeOption website or contact us.

 

Mutual exchange

A mutual exchange can be a faster way of finding a new home than applying for a transfer, especially if your transfer application is assessed as having a low priority. A mutual exchange is when you exchange your home with another housing association (including us) or council tenant.

To be eligible, all households must hold an assured or secure tenancy. Pursuing a mutual exchange will not affect an application to transfer and it will increase your chances of moving.

To start the process you need to find a suitable household to exchange with. You can ask us if we are aware of any other households who want to exchange as well as spread the word yourself. You can also subscribe to Home Swapper.

Once you have found a mutual exchange partner you will need to complete and submit the mutual exchange application form online. Alternatively download, complete and post the mutual exchange application form[pdf] or contact us to request a copy be posted to you.

If you would like assistance you can contact our customer service advisers on 0300 555 0500, email enquiries@chp.org.uk or visit our head office: Myriad House, 33 Springfield Lyons Approach, Chelmsford, Essex, CM2 5LB (open Mondays and Fridays, 9.00am to 5.00pm).

For more information on all your housing options please refer to Your housing options leaflet[pdf] 1MB.

FAQs - Moving options

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  1. Can I rent one of your properties?

    The majority of our new rented homes are allocated to applicants nominated to us by local authorities from their housing waiting lists. If you wish to be considered for any of our new properties you should contact the local authority. They will be able to tell you how to register for affordable housing.

    We do hold a waiting list for some properties. These are properties that have been advertised previously via the local authority but there were no suitable applicants. These Immediately Available Homes are mostly homes for people aged over 50 years and are not suitable for young children. These properties are displayed on our website. To apply for an Immediately Available Home you should complete the immediately available homes form[pdf].

    We own a limited amount of properties for market rent and discounted rent (intermediate market rent). Our market rent properties are advertised on the open market at current market values. Discounted rented properties have a subsidised rent of 80% of current market values and available through the Help to Buy website. Applicants must be registered and approved by Help to Buy prior to being offered a viewing (see the Buying and Selling section for more details). Both market rent and discounted rent applicants are required to undergo a full tenant reference check (including a credit check) and pay a deposit.

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  2. How can I find out if I am eligible for mutual exchange?

    This answer applies to tenants only (not leaseholders).

    If you hold an Assured, Protected Assured or Fixed Term tenancy you can register for a Mutual Exchange. This is when you exchange your home with another CHP tenant, another housing association tenant, or council tenant. Please note – all households participating in a Mutual Exchange must hold an Assured, Protected Assured or Fixed Term tenancy. To register you must complete and submit the mutual exchange form - online. Alternatively, complete and return the mutual exchange application form[pdf]. You cannot exchange your tenancy or property unless you have received consent from your landlord.

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  3. How do I apply for a transfer?

    This answer applies to tenants only (not leaseholders)

    Tenants can apply to transfer to another CHP property. Most properties available for transfering tenants are situated in the Chelmsford area. These properties are advertised on the Homeoption choice based lettings website and allocated according to the allocations and lettings policy [pdf] 161KB .

    Please complete and submit the housing transfer form online. Alternatively, complete and return the housing transfer form[pdf]. The information you provide will allow us to apply an appropriate priority (called banding) and size of property you would be eligible for.

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  4. How do I find details of properties that are available immediately?

    For details on available properties, please visit our find a home section. 

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  5. How do I rent a garage?

    We have a range of garages available for rent in Chelmsford and inspect them regularly to ensure they are safe and secure.

    Why not rent a garage from us - a parking space whilst you commute to London perhaps or to store your car. We allow garages to be used for storage of belongings, if you want to rent one of our garages for this purpose you should ensure you have adequate insurance.

    If you would like to rent a garage from us please apply online. Alternatively, download the garage rental application form[pdf] 

    If you already rent a garage from us and wish to terminate the licence, please download the garage licence termination form[pdf].

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