Your feedback

Our customers are at the heart of what we do. To enable us to deliver a great customer experience we welcome all feedback. This helps us to know when we get things right but also, where we need to improve and shape our services.


It’s great to hear when we have done well, so any compliments will be passed on to those employees that have given great service.


We understand that sometimes things go wrong. As soon as we're aware that you feel dissatisfied with the level of service we have given, we'll contact you and take the necessary steps to put things right.


To let us know how you feel, complete our online feedback form and we will get in touch.

Alternatively you can:

  • Email;
  • Telephone 0300 555 0500;
  • Write to us at: Myriad House, 33 Springfield Lyons Approach, Chelmsford, CM2 5LB.

For more information on how we manage customer feedback, please see our customer feedback leaflet[pdf].

Complaint Handling Code

The Housing Ombudsman’s new Complaint Handling Code was published on 1 September 2020. We have carried out a self-assessment to ensure we are compliant with the Code, which you can read here.