Christmas opening hours
During the festive period our offices will be closed from 3pm on Friday 22 December and will reopen at 9am on Tuesday 2 January.
The emergency repairs service will still be available 24-hours a day during the festive period. Emergency repairs are those which pose a danger to you or your home, such as electrics or water leaks. We will charge you if you misuse this service. We’d also urge you to make sure that you have home contents insurance.
As part of our chargeable repairs service, if you lock yourself out over the festive period, we will help you gain entry but we’ll have to charge you.
If we have to visit your home to help you gain entry or if we have to change a lock – as you may have lost or had your keys stolen –between Monday to Friday from 8:00am to 5:00pm then we will charge you £50. If the same occurs outside of these hours, or on a Saturday, Sunday or bank holiday, we’ll charge you £75.