b'Sustainable Finance Framework 2022Section 1 About us1.1 What we doEstablished in 2002 we own and manage over 10,700 homesWe believe everyone deserves the opportunity to make the throughout Essex and surrounding areas and deliver housingmost of their lives. To achieve this, everything we do is guided services to over 27,000 customers. by our strong values.We provide affordable homes to help meet the local housingWe are an organisation that cares about our customers and shortage in the eastern region of England. We make sure thatcommunities. We are determined to make a difference. We the homes we provide are warm, safe, and decent. will be bold and openminded in our pursuit of solutions to But we dont stop there, we want to help transform ourtransform our customers lives. We will do this by working in customers lives and the communities they live in. Fortrusted partnerships with our customers and stakeholders, example, we provide our customers with benefit advice andtreating them with respect, and being easy to do business support if theyre experiencing problems such as antisocialwith. We will be flexible and adaptable and offer choices behaviour or domestic abuse. when and where we can. We will walk in our customers shoes, listen to what matters most to them, and innovate to deliver the best possible experience throughout their entire journey with us. Babergh35436 12 288 21Ulesford Braintree9 51214 141 23 Colchester 3191 102 Tendring62 136Harlow527859 26 296 41Epping Forest Chelmsford Maldon123 27 32 329 158Brentwood Total number of homes built 4 82 257 Rochford 40 137 Homes built Basildon17 76 Homes in process of building41Plan to build over the next 394 59 Southend-on-Seatwo yearsCastleUnitary AuthorityThurrockPointUnitary AuthorityMap showing figures as at 31 March 20216'