b'CHP financial statements 2020/2021Strategic report Transforming livesby creating great homes for everyone. Our key focus isproviding socialhousing in Essex.About usOur missionOur objectivesStrong growing business Based in Chelmsford and operating throughout Essex, weTransforming lives by creating great homes for everyone.A new home a dayWe need strong finances to deliver our plans, but it is not are a locally managed and governed housing association.Our vision and valuesWe have set ourselves a challenge of building 365 homesjust about growth. We will boost the social value generated We are charitable Community Benefit Society. We reinvesta year or a new home a day. We are delighted to reportfrom our resources and assets. all our surplus into developing new high-quality housing,To be an organisation that cares about our customers andthat we delivered 181 new homes during the year, despiteA robust framework helps us compromise on investments improving our existing homes and supporting the peoplecommunities and is determined to make a difference. Wethe slowdown in construction caused by the COVID-19and enables us to accept lower returns to increasewho live in and around them.will be bold and open-minded in our pursuit of solutions topandemic. As well as a range of social and affordablesocial value. Our key focus is providing social housing in Essex. Withhelp people transform their lives.rented homes, we will explore specialist housing such as 10,762 properties and more than 27,000 customers, thisOur propositionsupported housing for people with learning disabilities.Connected systems and efficient processes makes up over 98 percent of our activities in relation to We want our current and future customers to live in homesDelighting customersOur ambition is to build a connected organisation by our turnover.where they can feel comfortable, safe, secure, and canoptimising the design and management of our work. As well as delivering homes for social and affordable rentmake the most of their lives.We intend to delight customers by providing warm, safeWe will minimise waste and maximise value by using we provide:and affordable homes with services delivered on time,technology and data, combined with creativity which We create environments that support the growth of strongthrough a great experience. We want to understand ourexplores the art of the possible, to innovate andadditional housing services for people livingcommunities. We provide opportunities for people tocustomers better so that we can improve our services. deliver value. independently in our sheltered schemes;thrive. We will do this by working in trusted partnershipsWell maintained, safe and sustainable homes Great place to worklow-cost home ownership options such as sharedwith our customers and stakeholders, treating them with ownership;respect, and being easy to do business with. We will beWe invest in the quality, safety, and environmentalWe will attract diverse talent by having a fresh approach to flexible and adaptable and offer choices when and wheresustainability of our homes. We base our investmentour recruitment. We have a fantastic team of people, andmanagement services for leasehold homes; we can. We will walk in our customers shoes, listen todecisions on insights from customers and data aboutwe will retain them by increasing learning and developmentgarages for rent;what matters most to them, and innovate to deliver thethe condition of our homes. We have a comprehensiveopportunities alongside specialist programmes aimed at best possible experience throughout their entire journeymodernisation and improvement plan, to ensure our homesapprentices and university graduates. a small portfolio of shops. with us.remain decent.12 13'