Customers

Providing homes, supporting communities

We’re committed to providing warm, safe, and affordable homes. We offer a wide range of support and housing services to help you and your community thrive.

Tenants Leaseholders Shared owners
Latest Annual Report

Take a look at our 2045/2025 Annual Report. It tells you how we’ve performed in maintaining and managing homes, as well as in our work to build new homes and create sustainable communities.

Read our Annual Report 2024-2025
Damp, mould, and condensation

Watch our video to learn about the causes of damp and mould, what to do if you find them in your home, how to report damp and mould, and tips on managing condensation.

Watch the video
Tenant Satisfaction Measures

The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) to see how well landlords are providing quality homes and services. Explore our results and find out how they’re driving our improvements and priorities.

Our results
Your Home magazine

Explore the autumn edition of Your Home magazine - packed with news, service updates, and information to support you in your home.

Read Your Home

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Want a quicker and easier way to interact with us?

If you live in one of our homes, you can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, view your statements, report a repair, or a problem with a neighbour at the touch of a button and much more.

Portal benefits

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Support we offer | From help with moving in and claiming benefits, to anti-social behaviour and domestic abuse, see how we support you.

Keeping you up to date

Customer news

Free firework displays in Essex this Bonfire Night

Bonfire Night is coming up soon, and there’s a whole host of events taking place all over the county that you can go to. We’ve rounded up a few free firework displays in Essex that you can...

Why we’re exploring a merger and what it means for you

In March 2025, we announced our plans to explore a merger with Southend-based Estuary Housing Association. Here’s what’s behind our thinking, along with addressing some concerns you m...