Customer Review Panel

Customer Review Panel

Have your say | Customer Review Panel

We have a group of up to nine customers and three co-optees who scrutinise our performance and help us to improve key services.

They work with our employees and Board, providing a representative voice for customers and service users.  

As well as checking our performance, members of this group help us deliver value for money and review customer feedback. They also make direct recommendations to our Board and Executive Management Team.

There are four formal meetings held each year, which Panel members are expected to attend. The Panel meets every two weeks to discuss the current scrutiny project. The Panel meet virtually or in person at CHP’s office, Myriad House or at Parkside Community Hub in Chelmsford.

Members receive training to support them in this volunteer role and can develop new skills, which may help bolster their CVs and open up new career opportunities. All members of the Customer Review Panel are expected to follow the Code of Conduct.

Your feedback

There are other ways you can get involved in important decisions about our services. Take a look at our Join a feedback group page or put forward your ideas to improve our services through our Share your ideas page.


alt= My name is Caroline Teplizki and I live in Writtle, Chelmsford. I have been a CHP tenant since 2005. I have trained in interior design and professional cookery and worked in catering for 10 years before becoming a full-time carer. I have been involved with volunteering projects over the last few years such as helping on a bio dynamic farm, a local gardening project and working with teenagers and their families with autism.

I have many hobbies and interests, my main ones being swimming, walking and nature, and watching far too much Netflix.

I'm really excited to be part of the panel so I can help CHP deliver the best possible service for my community. My particular interest is hidden disabilities, disabilities and mental health, and people suffering domestic violence. I want tenants to be empowered to access all services when they are needed. Nobody should feel alone and forgotten. I have lots of lived experience with housing and many different types of accommodation that gives me first-hand insight as to what can be done to improve conditions for people.

Personally, by being on the Customer Review Panel, I will gain more knowledge about how CHP works and how decisions are made. It will also help me pursue a career shift into the housing sector.


alt= Hi, I am Myrna Mills, a 68-year-old YAP (young age pensioner) with lots more to offer and embracing my golden years growing old gracefully. I have two sons and one grandson. They keep me busy, and we are a close family that has grown over the years and includes three more lovely boys and five girls plus two fur babies (two whippets and two Staffies).

I have danced my way around the world in my younger years, which has given me a wealth of knowledge about different cultures, religions and people. I enjoy working with people and embrace challenges. Two of which were recently taking a Level 3 in Biology and learning to play the saxophone.

I applied to join the Customer Review Panel because I am hoping, along with my colleagues on the panel, to make some significant changes. I would like to help CHP understand their tenants needs and aspirations in their homes. Our homes are an extremely important part of all our lives, where we should feel safe and happy, making wonderful memories and happy lives.

So, if like me you enjoy being a team member, please come and join us. We are a fun, diverse and friendly team working on making a difference.

Customer Engagement Strategy

We want to enable as many customers as possible to be engaged with us. And we want to do this in ways that suit you by thinking creatively and involving people through non-traditional channels that are inclusive and flexible. You can find out more in our Customer Engagement Strategy[pdf] 178KB.