Customer Review Panel

Customer Review Panel

Have your say | Customer Review Panel

We have a group of up to nine customers and three co-optees who scrutinise our performance and help us to improve key services.

They work with our employees and Board, providing a representative voice for customers and service users.  

As well as checking our performance, members of this group help us deliver value for money and review customer feedback. They also make direct recommendations to our Board and Executive Management Team.

Members are asked to attend meetings at least four times a year. They receive training to support them in this volunteer role and can develop new skills, which may help bolster their CVs and open up new career opportunities.

Your feedback

Although we’re not currently recruiting for new members for our Customer Review Panel, there are other ways you can get involved in important decisions about our services. Take a look at our Join a feedback group page or put forward your ideas to improve our services through our Share your ideas page.

Meet our panel

If you’d like to contact our panel members, you can email them on


alt= My name is Caroline Teplizki and I live in Writtle, Chelmsford. I have been a CHP tenant since 2005. I have trained in interior design and professional cookery and worked in catering for 10 years before becoming a full-time carer. I have been involved with volunteering projects over the last few years such as helping on a bio dynamic farm, a local gardening project and working with teenagers and their families with autism.

I have many hobbies and interests, my main ones being swimming, walking and nature, and watching far too much Netflix.

I'm really excited to be part of the panel so I can help CHP deliver the best possible service for my community. My particular interest is hidden disabilities, disabilities and mental health, and people suffering domestic violence. I want tenants to be empowered to access all services when they are needed. Nobody should feel alone and forgotten. I have lots of lived experience with housing and many different types of accommodation that gives me first-hand insight as to what can be done to improve conditions for people.

Personally, by being on the Customer Review Panel, I will gain more knowledge about how CHP works and how decisions are made. It will also help me pursue a career shift into the housing sector.


alt= My name is Glanville Williams. I have been with CHP since 2019. Currently, I live in Colchester with my wife and three children. Occupation wise, I am the CEO of Security Interims Ltd, a start-up tech company that develops software solutions which seek to address some of the contemporary security challenges we all face.

I applied to join the Customer Review Panel because I felt that I possessed a bank vault full of experiences and skills that CHP may find useful. My specialist topic or area of expertise is Diversity, Equalities and Inclusion and I’m hopeful that I can contribute in a small way to making a positive difference to the lives of CHP tenants and their families.

Academically, I hold a degree in Law from Buckingham University and an MBA from London Metropolitan University.


alt= Hi, my name is Kerry and I am a resident in Chelmsford, just like you may be. I don’t have a list of fancy qualifications to dazzle anyone with, I am just me. I could brag that my best achievement is the fact that I struggle to overcome the barriers that life throws in my way. I expect you could say the same.

I spend my time on a local council allotment growing vegetables (and weeds). I also care for a clucking, pecking, scratching batch of feisty hens. In addition, during the summer months, I often can be wearing a few stings, by kind donation of my two honeybee colonies.

I have taken this role to support my immediate community in response to concerns as they express them. I would like to see projects develop which directly support issues raised by all residents and hope I can assist that process.

Life has many challenges, in particular for us social housing tenants. So, as we are all in this together, lets together, take this opportunity to make positive change happen. We all have something to offer, but the best thing to give is ourselves to each other, this is community. I wish you all well.


alt= Hi, I am Myrna Mills, a 68-year-old YAP (young age pensioner) with lots more to offer and embracing my golden years growing old gracefully. I have two sons and one grandson. They keep me busy, and we are a close family that has grown over the years and includes three more lovely boys and five girls plus two fur babies (two whippets and two Staffies).

I have danced my way around the world in my younger years, which has given me a wealth of knowledge about different cultures, religions and people. I enjoy working with people and embrace challenges. Two of which were recently taking a Level 3 in Biology and learning to play the saxophone.

I applied to join the Customer Review Panel because I am hoping, along with my colleagues on the panel, to make some significant changes. I would like to help CHP understand their tenants needs and aspirations in their homes. Our homes are an extremely important part of all our lives, where we should feel safe and happy, making wonderful memories and happy lives.

So, if like me you enjoy being a team member, please come and join us. We are a fun, diverse and friendly team working on making a difference.

Publications and reports

Customer Review Panel meeting February 2022 [pdf]

Customer Review Panel meeting November 2021 [pdf]

Customer Review Panel meeting August 2021 [pdf]

Take a look at our What's on page to find out what topics the Customer Review Panel will be looking at and what you can provide input on.

Customer Engagement Strategy

We want to enable as many customers as possible to be engaged with us. And we want to do this in ways that suit you by thinking creatively and involving people through non-traditional channels that are inclusive and flexible. You can find out more in our Customer Engagement Strategy [pdf].