Customer Review Panel

Customer Review Panel

Have your say | Customer Review Panel

We have a group of up to nine customers and three co-optees who scrutinise our performance and help us to improve key services.

They work with our employees and Board, providing a representative voice for customers and service users.  

As well as checking our performance, members of this group help us deliver value for money and review customer feedback. They also make direct recommendations to our Board and Leadership Team.

Members are asked to attend meetings at least four times a year. They receive training to support them in this volunteer role and can develop new skills, which may help bolster their CVs and open up new career opportunities.

Meet our panel

If you’d like to contact our panel members, you can email them on

Publications and reports

Customer Review Panel meeting November 2021 [pdf]

Customer Review Panel meeting August 2021 [pdf]

Take a look at our What's on page to find out what topics the Customer Review Panel will be looking at and what you can provide input on.

Your feedback

Although we’re not currently recruiting for new members for our Customer Review Panel, there are other ways you can get involved in important decisions about our services. Take a look at our Join a feedback group page or put forward your ideas to improve our services through our Share your ideas page.