We know that pet ownership can bring a great deal of pleasure and enjoyment to our customers. Owning a pet is a huge commitment, we would urge anyone considering owning a pet to consider the costs and responsibility and to also assess whether their home is suitable for a pet. 

In order to keep a pet in one of our homes, please read the pets leaflet[pdf] and seek permission from us before doing so. You can apply to keep a pet by registering or logging in to your online account.

If we manage your home on behalf of another landlord (for example, Legal and General Affordable Homes) different terms and conditions may apply. Please contact us to find out more.

We strongly advise against purchasing a pet before you have received permission from us. Some of our new developments have restrictions on pets so please speak to us and complete a pet application before purchasing or moving your pet into one of our homes. In some circumstances customers may have informed staff that they already have a pet or are purchasing one, but please be aware that you will not have permission for a pet from us until you have completed the pet application and permission has been confirmed in writing. 

If you do not have permission, or we have refused/revoked permission, you will be asked to re-home your pet immediately. 

If you are seeking to keep more than one pet i.e. a cat and a dog, please complete a pet application for each pet you are requesting permission for. A pet application must be completed for any new pets you bring into your home, this includes if your previous pet has died or been re-homed.

We aim to respond to you within 14 days. Due to the large volume of applications we receive, this may take longer.  

Please be aware that we do not give permission for the following animals:

  • Farm animals including sheep, goats, pigs, cattle and horses;
  • Any animals licensed under the Dangerous Wild Animals Act 1976;
  • Endangered species.

We do not give permission for the following breeds of dog:

  • Pit Bull Terrier;
  • Japanese Tosa;
  • Dogo Argentino;
  • Fila Braziliero.

To apply for a pet, register or log in to your online account.

If someone's pet is causing a nuisance to you, please register or log in to your online account to report it.