Changes to phone payments
Our Customer Resolution Centre advisors will no longer be taking payments over the phone. You can still make payments 24 hours a day using the automated payment line on 0300 555 0500.
Read more…Customer news
What the Renters’ Rights Act means for you
The government has introduced new legislation aimed at improving stability and fair treatment for tenants, while also increasing landlord accountability. Here’s a quick guide on what it means for you.
Introducing our new Community Safety Team
We set up a new Community Safety Team after listening to customer feedback and reviewing how our teams were structured. Find out more about what this team does.
Read more…Customer story: Helping a customer in need
Sometimes, when speaking to customers or visiting their homes, we might notice signs that someone could benefit from extra support. When this happens, our intention is never to intrude or judge, but to act with care and compassion by raising concerns through the proper channels.
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