Energy performance

There’s a wide range of legal guidelines about environmental performance that housing associations must meet. But we don’t want to simply stop at fulfilling our legal requirements - we want to inspire further environmental action, locally and nationally.

We want to create sustainable homes, communities and company practices.

How we'll do this | Our Environmental Sustainability Strategy 2020-2023 objectives

Carbon Net Zero by 2050

We want to achieve Net Zero carbon emissions by 2050 and be accountable for the impact of our activities. We aim to reduce our carbon footprint five percent - 10 percent annually.

Eliminating waste by 2022

Reducing, recycling, and reusing resources as much as we possibly can.

Supporting sustainable communities and workplace

Enabling and encouraging communities and our employees to adopt positive environmental behaviours that also promote happier and healthier lives.

Increasing the efficiency of our homes

We want to take a proactive approach to make sure our existing homes are as future-proof and environmentally sustainable as possible and aren’t causing detriment to the livelihoods and finances of our customers.

What we're doing now | Examples of changes we’ve made

Improving the energy efficiency of our homes

We’re assessing the condition of all our homes with the aim of retrofitting them so that they have an Energy Performance Certificate (EPC) of C or above by 2030.

Adding electric vehicles to our fleet

We’ve invested in five electric vehicles. In the first two months of using our electric vehicles we offset 372kg of carbon dioxide. This means that there’s 372kg less carbon dioxide in the atmosphere than there would have been if we’d used petrol or diesel vehicles. We’ve also installed several charging points at our head office. All the electric we use for the charging points is from 100 percent renewable sources.

Sustainable construction and development

We’re embracing new modern methods of construction and new innovative sources of renewable energies, such as air source heat pumps (ASHPs) and photovoltaic (PV) panels in our development programme. We plan to install smart meters to measure energy usage whenever homes are empty, allowing customers to take full control of their energy usage, no matter what their property type.

You can find out more about our environmental sustainability strategy and see how we’re performing around climate change, ecology and resource management by visiting Our commitment to sustainability page.

Tips for your home | Changes you can make to help save energy and money

Heating and hot water

  • Set your cylinder thermostat at 60°C/140°F for hot water. The water will be hot enough for bathing and washing and will save you around £10 per year.
  • Turn your heating thermostat down by 1°C. You’ll hardly notice the difference and it’ll save you around £10 per year on fuel bills.
  • Set clocks so that the heating and hot water system operates only when you need it – modern controls often allow you to set a different programme for every day of the week.
  • Close your curtains at dusk to stop heat escaping through the windows.

Home appliances

  • Don’t leave cordless and mobile phones on charge unnecessarily.
  • Don’t leave electrical items on standby – the average UK household spends £30 a year doing this.
  • Use electronic timer switches to turn off home appliances when they’re not needed, such as lighting, ventilation and appliances.
  • Buy energy efficient appliances.

Washing machine, tumble dryers and dishwashers

  • Wait until you have a full load before using your washing machine. If you can’t wait, use the economy or half load setting.
  • Set your washing machine to use a low temperature (30°C) cycle.
  • Don’t put very wet clothes into a tumble dryer; spin-dry them first.
  • Try to use a low temperature programme on your dishwasher and wash a full load.


  • Only use the water you need when boiling the kettle.
  • Make sure taps are turned off properly. In just one day a dripping water tap can waste enough water to fill a bath.
  • An ordinary shower uses 40 percent less water than a bath. If you don’t have a shower, you can buy a bath tap attachment from most DIY stores.


  • Always turn lights off when you leave a room.
  • Replace normal light bulbs with energy saving light bulbs. These will use about a quarter of the electricity and last up to 12 times longer.

You can find more energy saving tips, information on smart meters, and energy performance certificates in our Energy Efficiency leaflet. You can find this by registering for or signing in to your online account.