Customers

CHP and Estuary to merge

We’re excited to announce that CHP and Estuary Housing Association’s Boards have approved plans to merge. We’ll officially become one organisation on 1 April 2026, and we’ll be called Delta.

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Providing homes, supporting communities

We’re committed to providing warm, safe, and affordable homes. We offer a wide range of support and housing services to help you and your community thrive.

Tenants Leaseholders Shared owners
Latest Annual Report

Take a look at our 2045/2025 Annual Report. It tells you how we’ve performed in maintaining and managing homes, as well as in our work to build new homes and create sustainable communities.

Read our Annual Report 2024-2025
Damp, mould, and condensation

Watch our video to learn about the causes of damp and mould, what to do if you find them in your home, how to report damp and mould, and tips on managing condensation.

Watch the video
Tenant Satisfaction Measures

The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) to see how well landlords are providing quality homes and services. Explore our results and find out how they’re driving our improvements and priorities.

Our results
Your Home magazine

Explore the autumn edition of Your Home magazine - packed with news, service updates, and information to support you in your home.

Read Your Home

Our office will close at 2pm on Wednesday 24 December and re-open after the New Year Bank Holiday at 8am on Friday 2 January 2026. Our emergency repairs service will be available throughout this time. If you need an emergency repair, call 0300 555 0500 (text relay: 18001 0300 555 0500). Our webchat service is closed until further notice. We apologise for any inconvenience caused.

If we’re called out to a repair that’s not an emergency, you may be charged. An emergency repair is anything that presents a safety concern or real danger to you or your home, including major damage to the building, flooding, faulty electrics, no heating, lots of mould, or an unsecure property. It also includes situations where there’s major inconvenience to occupants such as no electricity, blocked drains, or leaks.

Sign up to the portal

Want a quicker and easier way to interact with us?

If you live in one of our homes, you can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, view your statements, report a repair, or a problem with a neighbour at the touch of a button and much more.

Portal benefits

stopwatch icon Save time by avoiding phone queues during busy periods

calendar icon Report repairs or a problem in your community in minutes

money icon Make a payment online at a time that suits you

sun moon icon Access more information about your home and our services

Support we offer | From help with moving in and claiming benefits, to anti-social behaviour and domestic abuse, see how we support you.

Keeping you up to date

Customer news

New year, new skills: Free activities and events for 2026

Do you fancy taking up a new hobby or learning something new this year? Here’s a list of fun clubs, events, and useful training you can get involved in, all for free! ...