Customers

Join our customer volunteers and share your views

Our customer volunteers, known as Community Voices, are currently doing a deep dive review on anti-social behaviour (ASB). Take their survey on ASB to be in with a chance to win a £10 voucher.

Take the survey
Providing homes, supporting communities

We’re committed to providing warm, safe, and affordable homes. We offer a wide range of support and housing services to help you and your community thrive.

Tenants Leaseholders Shared owners
Latest Annual Report

Read about our achievements in the 2023-2024 Annual Report. It sets out how we’ve performed with maintaining and managing homes along with our work to build new homes and create sustainable communities.

Read our Annual Report 2023-2024
Damp, mould, and condensation

Watch our video to learn about the causes of damp and mould, what to do if you find them in your home, how to report damp and mould, and tips on managing condensation.

Watch the video
Tenant Satisfaction Measures

The Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs) to see how well landlords are providing quality homes and services. Explore our results and find out how they’re driving our improvements and priorities.

Our results

Sign up to the portal

Want a quicker and easier way to interact with us?

If you live in one of our homes, you can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, view your statements, report a repair, or a problem with a neighbour at the touch of a button and much more.

Portal benefits

stopwatch icon Save time by avoiding phone queues during busy periods

calendar icon Report repairs or a problem in your community in minutes

money icon Make a payment online at a time that suits you

sun moon icon Access more information about your home and our services

Support we offer | From help with moving in and claiming benefits, to anti-social behaviour and domestic abuse, see how we support you.

Keeping you up to date

Customer news

Staying safe this summer

To help you stay cool and safe, here are practical tips for coping with the heat this summer....

Chelmsford Garden Community Council: Events and services

Do you live in the Beaulieu or Channels areas of Chelmsford? Find out about the free events and services for the community in this area, organised by the Chelmsford Garden Community Council....