How we get involved in the community

We reinvest our income to build more homes and help people and their communities. This includes enhancing employability prospects for people, improving their digital connectivity, health and wellbeing, environmental sustainability, and building individual and community resilience.

We also work to address issues that we know get in the way of people and families being able to thrive. This includes domestic abuse and removing barriers to young people being able to achieve their full potential. There are several ways we do this.

Local support

We have a dedicated team of Neighbourhood Advisors out and about to help our customers and other people in their area. Their role is to respond quickly and resolve any issues they might have. Our Neighbourhood Advisors know the communities well and work with other organisations, so they can signpost people to the right service for their needs.


The safety of our customers and their communities is of utmost importance to us. We have specialist teams who work with partner organisations to provide support with anti-social behaviour, safeguarding vulnerable adults and children, hate crime and domestic abuse.

Working in partnership to support local communities

We regularly work with organisations such as Essex Police, Essex County Council, Mediation Service and National Centre of Domestic Violence to help our customers and communities who are experiencing difficulties.

Developing skills

We offer advice and a variety of training to help anyone who lives in the communities we serve to develop their skills. We help people create CVs, prepare for job interviews and we work with a number of partners that offer online training. Courses range from maths and English to an introduction to helping in schools and child psychology. If people want to develop their skills whilst getting paid, we can direct them to useful websites with opportunities such as apprenticeships and help with their applications.

Giving back

Our volunteering programme, CHParticipate, was created because our team of people told us they wanted to do more in giving back to local communities, protect the environment and encourage charitable activities. The programme allows our people to take time off to volunteer during work hours and they can choose to support a charity or community group.