What we do


What we do

We exist to meet local housing need in whatever form that takes.

We own and manage over 11,500 homes and provide services for over 27,000 customers in the eastern region of England. Many of our homes are for social and affordable rent. We also provide:

  • housing services for people living independently in our sheltered schemes;
  • low-cost home ownership options such as shared ownership;
  • management services for leasehold homes;
  • garages for rent;
  • a small number of commercial units for rent;
  • a range of services that do more than put a roof over your head.

Beyond a housing provider

At the heart of what we do, we make sure that the homes we provide are warm, safe and well-maintained. And if we get something wrong, we do what we can to fix it as quickly as possible.

But we don’t stop there. We care about the people who live in our homes, and their communities, so we support both and do much more than provide bricks and mortar.

We invest time, people and money in listening to what you want and helping you improve your quality of life. That means a wide range of support and services for you, and your community, when you need them.

We provide personal welfare benefits advice for our customers as well as guidance on where you can get help with managing your money and any debt . If, for any reason, you find yourself in financial difficulty and are worried you can't pay your rent, we have a specialist team to support you. All you need to do is contact us.

We offer advice and a variety of training to help anyone who lives in the communities we serve to develop their skills. This could be with things like improving your English or Maths and how to use the Internet. It could also be helping you get into employment with advice on how to write your CV or prepare for an interview.

We’re also here to help you if you’re experiencing anti-social behaviour, hate crime or domestic abuse. Our team is trained to support any safeguarding concerns.

We work with a range of partners to help with some of life’s challenges. This includes local foodbanks if you’re struggling to afford to buy enough food to eat. Plus, specialist organisations who can provide support with loneliness and isolation, drug and alcohol problems and depression and anxiety, for example.

We have a hardship fund, to support our most vulnerable customers who are experiencing extreme financial or related difficulties. This can include an emergency top up for electricity or gas, helping a customer who needs to move quickly because of domestic abuse but has rent arrears, and de-cluttering or deep clean support.

If you’re looking for a new home, or to transition from renting to home ownership, we can help with that too.