Payments and charges

Having problems paying?

If you’re having difficulty meeting your payments, please email imt@chp.org.uk or call us on 0300 555 0500. (Text relay: 18001 0300 555 0500). We're here to help.

Direct Debit

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Direct Debit

With a Direct Debit, payments come straight from your bank or building society. Once your regular payment is set up, you’ll only hear from us when the amount owed changes.

The easiest way to set up a Direct Debit is to sign in to your online account and follow the ‘Ways to pay’ instructions. Here you can either request to set up a Direct Debit and we’ll give you a call to complete the process, or complete and return the Direct Debit mandate. If you don’t have an account yet, you can sign up now.

If you live in a property that is managed by us, but Legal & General Affordable Homes (LGAH) is your landlord, the preferred method of payment is by Direct Debit.

Other ways to make a payment

Pay online

It’s quick and easy to make payments using your secure CHP online account. Simply sign in and follow the ‘Make a payment’ instructions. If you don’t have an account yet, you can sign up now. All you need is your customer reference number. Once signed up, you’ll be able to access a much wider range of services, report problems and manage your personal details. All at a time that suits you.

Make a payment online Sign up for your account

Standing order

To set up a standing order, you need to contact your bank or building society and give them our bank details. You can find these by simply signing in to your online account and following the ‘Ways to pay’ instructions.

Debit or credit card

We can take debit or credit card payments over the phone. Or we can set up a regular payment direct from your debit card. Call us on 0300 555 0500 to make a single payment or set up a recurring payment. (Text relay: 18001 0300 555 0500).

A guide to understanding service charges

What are service charges?

Service charges are an amount you pay to cover the costs of maintaining communal areas for your building and/or block.

What do they include?

The charges include communal lighting, repairs, cleaning and gardening, as well as buildings insurance and management fees. Your lease explains what we do and don’t charge for in more detail.

How are they calculated?

At the beginning of each financial year, we estimate the cost of communal services based on the actual costs from the previous year. We charge you your share of that estimate and divide it into equal monthly payments. That way you don’t have to pay the whole amount in one lump sum.

What happens when the cost differs from the estimate?

The actual cost of these services can be more or less than the estimated amount and we calculate this at the end of the financial year. We’ll send you an actual service charge statement within six months with any change added or taken away from the next year’s charges.