Rent and payments

Having problems paying? Let’s talk

If you’re having difficulty meeting your payments, or would like to discuss your rent, Universal Credit or Housing Benefit, please email imt@chp.org.uk or call us on 0300 555 0500. (Text relay: 18001 0300 555 0500). We’re here to help. 

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Pay by Direct Debit

With a Direct Debit, payments come straight from your bank or building society. Once your regular payment is set up, you’ll only hear from us when the amount owed changes.

If you live in a property that is managed by us, but Legal & General Affordable Homes (LGAH) is your landlord, the preferred method of payment is by Direct Debit.

Set up a Direct DebitSign up

Other ways of paying your rent

Pay online

Pay online

It’s quick and easy to make payments using your secure CHP online account. Simply sign in and follow the ‘Make a payment’ instructions. If you don’t have an account yet, you can sign up now. All you need is your customer reference number. Once signed up, you’ll be able to access a much wider range of services, report and track repairs, and manage your personal details. All at a time that suits you.

Standing order

Standing order

To set up a standing order, you need to contact your bank or building society and give them our bank details. You can find these simply by signing in to your online account and following the ‘Ways to pay’ instructions.

24 hour automated phone

24 hour automated phone

To pay by phone you’ll need the long 14-digit number from your green Allpay rent card. Then call 0330 041 6497. If you need help to input your payment details using your phone, call Allpay on 0844 557 8323 (open 08:30 to 17:30 Monday - Friday).

Post Office and PayPoint

Post Office and PayPoint

You can pay your rent at any Post Office or PayPoint outlet using your green Allpay rent card. Find your nearest PayPoint outlet. Please keep your receipt as proof of payment.

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A guide to understanding service charges

What are service charges?

Service charges are an amount you pay to cover the costs of maintaining communal areas for your building and/or block.

What do they include?

The charges include communal lighting, repairs, cleaning and gardening, as well as building insurance and management fees. Your tenancy agreement explains what we do and don’t charge for in more detail.

How are they distributed?

We identify specific services for each block or group of properties. Costs for these will be distributed evenly between properties that receive the services. Properties that don’t receive services won’t be charged.

When will I be charged?

We charge customers at the start of the financial year for the services provided in the previous calendar year running from 1 October to 30 September.